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Alaska Airlines

Transport
  • 0 ISSUES RESOLVED
  • 46 TOTAL REVIEWS
  • $18.5K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Number of Destinations
Website
Exchange, Refund and Cancellation Policy
Staff

No items

Customers don't like

  • Check-in service3
  • Customer and gate service2
  • Anything about the curbside check-in service1
  • Return policy1
  • Misleading instructions1
Delete
  • 3 ISSUES RESOLVED
  • 537 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Number of Destinations
Website
Exchange, Refund and Cancellation Policy
Staff
  • Low fares 6
  • Flight attendant 5
  • Airport location 4
  • It till new owner came 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service48
  • Baggage fees11
  • Useless employees10
  • Paying to change flights9
  • Charges7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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