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Alaska Airlines

Transport
  • 0 ISSUES RESOLVED
  • 46 TOTAL REVIEWS
  • $18.5K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Number of Destinations
Website
Exchange, Refund and Cancellation Policy
Staff

No items

Customers don't like

  • Check-in service3
  • Customer and gate service2
  • Anything about the curbside check-in service1
  • Return policy1
  • Misleading instructions1
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Delta Airlines

Transport
  • 0 ISSUES RESOLVED
  • 742 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.8
Customer service
Number of Destinations
Website
Exchange, Refund and Cancellation Policy
Staff
  • Did not loose my luggage 5
  • I survived the flight 5
  • Flight schedule 4
  • Flight attendants on flight were good 3
  • Price 2

Customers don't like

  • Bad customer service20
  • Lack of taking responsibility8
  • Bait-and-switch tactics6
  • Lack of empathy5
  • Slow awkward service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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