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Alaska Airlines

Transport
  • 0 ISSUES RESOLVED
  • 47 TOTAL REVIEWS
  • $18.5K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Number of Destinations
Website
Exchange, Refund and Cancellation Policy
Staff

No items

Customers don't like

  • Check-in service3
  • Customer and gate service2
  • Anything about the curbside check-in service1
  • Return policy1
  • Misleading instructions1
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Cheapoair

Travel Agencies
  • 2 ISSUES RESOLVED
  • 1069 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $986 AVERAGE LOSS
1.5
Customer service
Number of Destinations
Website
Exchange, Refund and Cancellation Policy
Staff
  • Cheaper price 9
  • Idea of cheap travel 7
  • Very poor 6
  • Price 4
  • How easy the website was to use 3

Customers don't like

  • Poor customer service47
  • Unhelpful phone center28
  • Outsourced call center18
  • Inconsistent charges15
  • Scam8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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