PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Allegiant Air and Alaska Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Allegiant Air
Alaska Airlines

Allegiant Air and Alaska Airlines Overview

Total reviews
1411
93
Company responses
0
0
Issues resolved
9
1

Allegiant Air was first mentioned on PissedConsumer on Sep 30, 2010 and since then this brand received 1411 reviews. It is 1318 reviews more than Alaska Airlines received since Jul 21, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Allegiant Air customer support team and Alaska Airlines customer service.

Allegiant Air and Alaska Airlines Consumer Ratings

Rank
75 out of 621 in Transport category
64 out of 621 in Transport category
Customer service
48 in category
32 in category
Website
66 in category
44 in category
Staff
63 in category
28 in category

According to consumer ratings and reviews, Alaska Airlines ranks 11 points higher in the Transport category than Allegiant Air. People gave Allegiant Air 1.3 stars for Customer service criterion in Transport category and it is 141 points higher than the worst rated brand in this category. At the same time, Alaska Airlines was rated 1.5 stars for Customer service criterion in this category and it is 157 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Alaska Airlines has a higher rating than Allegiant Air. Regarding Staff criterion, consumers gave Allegiant Air 1.5 stars and it is 67% greater than other in category. Alaska Airlines however was rated 2 stars and it is 85% greater than other in category.

Allegiant Air and Alaska Airlines Rating Details

Customer service
1.3 (687 reviews)
1.5 (41 reviews)
Reviewer's quote

...I called the customer service number and never got any response I am so disappointed in Allegiant!!! We have prebooked two other flights and after that our cards and being cut up! You cannot run a company on bad personnel and poor service!..

Loie

...She did a great job! Excellent Service! I told the Alaska airline check in Representative about the bad service that we experienced from Renee. But she looks like she doesn’t care & we never heard any apology...

PissedConsumer1697397
Website
2 (621 reviews)
2.2 (32 reviews)
Reviewer's quote

This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myalligiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are...

David G

In the beginning, I booked a flight from Chase website, they provide me a wrong confirmation number, see attached. However, Alaska customer service said I have another confirmation number. I told Alaska agent if it possible that could you let me go to the next flight because I have to go to Orlando...

Luxuan X
Staff
1.5 (613 reviews)
2 (33 reviews)
Reviewer's quote

We have made sure that everyone we know are aware of the *** staff you employ along with your *** air line to be this disrespected and treated like garbage this infuriates me to the core of my being. I do expect to hear from your airline a very public apologies for the *** you put my Dad thru from...

Sandra K

The answer from Alaska Airline staff was: you only have two options: fly to LAX and if you miss your connection, agents there will rebook you on another flight, or you can go home and try again tomorrow which will be taking risk of the same problem again. *Please note the gate agents in Las Vegas...

Ngai L

Allegiant Air and Alaska Airlines Pros and Cons

Pros
  • Price
  • Convenience of airport
  • Pricing
  • Simple boarding process
  • Sandra in customer service trying to resolve issues
  • Pet and baggage policy
Cons
  • Poor customer service
  • Lack of communication
  • Uncaring staff
  • Service
  • Customer service
  • Customer and gate service

Allegiant Air and Alaska Airlines Most Positive Reviews

Top rated reviews
5

I flew Allegiant Air from Asheville, NC to Sanford, FL and had no problems at all. The staff was friendly, the flight...

5

I did a curbside check-in this morning in Seattle on a direct flight home. Intentionally left 2 1/2 hours early to avoid...

Allegiant Air and Alaska Airlines Most Critical Reviews

Lowest rated reviews
1

Made a reservation,paid $76 for it, got a confirmation number, & printed it out. Went back to website 12 days later...

1

No pilot on the first go around, no parts for the airplane the second go around, musical gates the third go around. If...

Allegiant Air and Alaska Airlines Latest Reviews

Recent published reviews

I booked the wrong date, Booked December 5, 2019 and it should be January 5, 2020. Can you please help me.

Read all 1411 reviews

Alaska Airline damaged our martin guitar and would not stand good for the damage. This damage looked like it was...

Read all 93 reviews

Allegiant Air and Alaska Airlines Products and Services

Most reviewed product and services
  • Allegiant Air Flight (533 reviews)
  • Allegiant Air Customer Care (149 reviews)
  • Allegiant Air Flight Booking (86 reviews)
  • Alaska Airlines Flight (33 reviews)
  • Alaska Airlines Customer Care (15 reviews)
  • Alaska Airlines Baggage Policy (6 reviews)