PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sixt and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sixt
Alamo

Sixt and Alamo Overview

Total reviews
248
234
Company responses
0
0
Issues resolved
3
5

Sixt was first mentioned on PissedConsumer on Dec 11, 2012 and since then this brand received 248 reviews. It is 14 reviews more than Alamo received since Mar 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Alamo customer support team than with Sixt customer service.

Sixt and Alamo Consumer Ratings

Rank
97 out of 726 in Rentals category
64 out of 726 in Rentals category
Customer service
64 in category
56 in category
Product or Service Quality
57 in category
46 in category
Reliability
52 in category
32 in category

According to consumer ratings and reviews, Alamo ranks 33 points higher in the Rentals category than Sixt. People gave Sixt 1.2 stars for Customer service criterion in Rentals category and it is 129 points higher than the worst rated brand in this category. At the same time, Alamo was rated 1.3 stars for Customer service criterion in this category and it is 137 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Alamo has a higher rating than Sixt. Regarding Reliability criterion, consumers gave Sixt 1.4 stars and it is 73% greater than other in category. Alamo however was rated 1.7 stars and it is 83% greater than other in category.

Sixt and Alamo Rating Details

Customer service
1.2 (164 reviews)
1.3 (97 reviews)
Reviewer's quote

...Worst customer service I've ever seen..

PissedConsumer1723370

We were in Lake Placid, NY (2 hours away) with no car and the Alamo customer service reps left us stranded with no way back to the Albany for our flight back on 1/20/20. Just got off the phone with our 4th "case worker" who a) didn't see that any other cases were in her system (even though we...

David W
Product or Service Quality
1.5 (146 reviews)
1.7 (72 reviews)
Reviewer's quote

...Worst customer service I've ever seen..

PissedConsumer1723362

...Alamo sent poor quality images that you were not able to see any damage. We requested better quality pictures that were time stamped from when we turned in the vehicle. No success...

Rene P
Reliability
1.4 (144 reviews)
1.7 (58 reviews)
Reviewer's quote

Had a blow out, only had damage to tyre and small scratch on upper bumper about 2-3 inch long. Been quoted £1000 to pay for damage to lower bumper, upper bumper front wing and new headlamp assembly. Pictures of accident quite clear, they realise they made a mistake. Was going to have another...

Stephen H

I was reserved for a car with Little Rock Clinton National Airport on 11/29/19. BIGGEST MISTAKE!’ I called customer service two weeks before I left my home in Alabama and when I asked the question, can I use my debit card to rent a car, I was told yes mam you sure can! NOT , because I still had a...

Patricia L

Sixt and Alamo Pros and Cons

Pros
  • Online offer
  • Free shuttle van
  • Apparent price
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Customer service
  • Rude customer service
  • Lied about special deal then charged exorbitant fees
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated

Sixt and Alamo Most Positive Reviews

Top rated reviews
5

We contacted the Venice Branch and they were extremely nice and helpful. They even set us up so we could drop off at...

5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

Sixt and Alamo Most Critical Reviews

Lowest rated reviews
1

I strongly advise against using the rent a car company SIXT. The main reasons are that they tacked on additional fees o...

1

I have recently returned from orlando and had hired a car from Alamo. On arrival at orlando I was told that the...

Sixt and Alamo Latest Reviews

Recent published reviews
2.2

I booked on line and saw there was a discount for seniors,and or state employees both of which apply to me. The clerk...

Read all 248 reviews
1

Rented a 2020 Nissan Pathfinder from Albany airport on 1/17/20. Less than 24 hours later, the car completely stopped...

Read all 234 reviews

Sixt and Alamo Products and Services

Most reviewed product and services
  • Sixt Car Rental (136 reviews)
  • Sixt Car Rental Booking (16 reviews)
  • Sixt Customer Care (14 reviews)
  • Alamo Car Rental (144 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)