PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Payless Car Rental and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Payless Car Rental
Alamo

Payless Car Rental and Alamo Overview

Total reviews
485
234
Company responses
0
0
Issues resolved
3
5

Payless Car Rental was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 485 reviews. It is 251 reviews more than Alamo received since Mar 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Alamo customer support team than with Payless Car Rental customer service.

Payless Car Rental and Alamo Consumer Ratings

Rank
104 out of 726 in Rentals category
64 out of 726 in Rentals category
Customer service
73 in category
56 in category
Discounts and Special Offers
75 in category
31 in category
Diversity of Products or Services
83 in category
57 in category

According to consumer ratings and reviews, Alamo ranks 40 points higher in the Rentals category than Payless Car Rental. People gave Payless Car Rental 1.1 stars for Customer service criterion in Rentals category and it is 119 points higher than the worst rated brand in this category. At the same time, Alamo was rated 1.3 stars for Customer service criterion in this category and it is 136 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Alamo has a higher rating than Payless Car Rental. Regarding Diversity of Products or Services criterion, consumers gave Payless Car Rental 1.5 stars and it is 57% greater than other in category. Alamo however was rated 1.9 stars and it is 70% greater than other in category.

Payless Car Rental and Alamo Rating Details

Customer service
1.1 (206 reviews)
1.3 (97 reviews)
Reviewer's quote

...Customer service was also no help. He just kept repeating its going to take 14 days to get my money back if it was actually cancelled. Horrible comprehension of the issue a hand..

CHAREVE D

We were in Lake Placid, NY (2 hours away) with no car and the Alamo customer service reps left us stranded with no way back to the Albany for our flight back on 1/20/20. Just got off the phone with our 4th "case worker" who a) didn't see that any other cases were in her system (even though we...

David W
Discounts and Special Offers
1.3 (161 reviews)
1.8 (59 reviews)
Reviewer's quote

...Enterprise was very helpful and did give us some discounts. This is apparently a common situation in Tampa. I will never use Payless again..

PissedConsumer777154

...We selected a luxury car and they basically called me a liar and that because it was a special they could give me any vehicle...

Darren R
Diversity of Products or Services
1.5 (157 reviews)
1.9 (59 reviews)
Reviewer's quote

...52!!! PAYLESS FRAUDULENTLY added Optional Services/Products to the price that I clearly DECLINED on my rental receipt! BEWARE of PAYLESS CAR RENTAL or at least watch the Undercover PAYLESS CAR RENTALScam CBS aired on television. ..

Keshav

Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them...

PissedConsumer894834

Payless Car Rental and Alamo Pros and Cons

Pros
  • Original rate
  • Unethical hidden charges
  • Advertised rate
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Terrible customer service
  • Unethical employees
  • Huge price jump
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated

Payless Car Rental and Alamo Most Positive Reviews

Top rated reviews
5

By uderstanding kindnesses and thoughtfulness.

5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

Payless Car Rental and Alamo Most Critical Reviews

Lowest rated reviews
1

While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

1

I have recently returned from orlando and had hired a car from Alamo. On arrival at orlando I was told that the...

Payless Car Rental and Alamo Latest Reviews

Recent published reviews

I was told at the rental desk at Tampa Airport that I could use Visa gift cards as form as payment upon returning my...

Read all 485 reviews
1

Rented a 2020 Nissan Pathfinder from Albany airport on 1/17/20. Less than 24 hours later, the car completely stopped...

Read all 234 reviews

Payless Car Rental and Alamo Products and Services

Most reviewed product and services
  • Payless Car Rental Car Rental (358 reviews)
  • Payless Car Rental Customer Care (25 reviews)
  • Payless Car Rental Car Rental Booking (10 reviews)
  • Alamo Car Rental (144 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)