PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alamo and Payless Car Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alamo
Payless Car Rental

Alamo and Payless Car Rental Overview

Total reviews
234
485
Company responses
0
0
Issues resolved
5
3

Payless Car Rental was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 485 reviews. It is 251 reviews more than Alamo received since Mar 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Alamo customer support team than with Payless Car Rental customer service.

Alamo and Payless Car Rental Consumer Ratings

Rank
64 out of 726 in Rentals category
104 out of 726 in Rentals category
Customer service
56 in category
74 in category
Product or Service Quality
46 in category
76 in category
Price Affordability
52 in category
94 in category

According to consumer ratings and reviews, Alamo ranks 40 points higher in the Rentals category than Payless Car Rental. People gave Alamo 1.3 stars for Customer service criterion in Rentals category and it is 137 points higher than the worst rated brand in this category. At the same time, Payless Car Rental was rated 1.1 stars for Customer service criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Alamo has a higher rating than Payless Car Rental. Regarding Price Affordability criterion, consumers gave Alamo 2.1 stars and it is 73% greater than other in category. Payless Car Rental however was rated 1.6 stars and it is 51% greater than other in category.

Alamo and Payless Car Rental Rating Details

Customer service
1.3 (97 reviews)
1.1 (206 reviews)
Reviewer's quote

We were in Lake Placid, NY (2 hours away) with no car and the Alamo customer service reps left us stranded with no way back to the Albany for our flight back on 1/20/20. Just got off the phone with our 4th "case worker" who a) didn't see that any other cases were in her system (even though we...

David W

...Customer service was also no help. He just kept repeating its going to take 14 days to get my money back if it was actually cancelled. Horrible comprehension of the issue a hand..

CHAREVE D
Product or Service Quality
1.7 (72 reviews)
1.3 (155 reviews)
Reviewer's quote

...Alamo sent poor quality images that you were not able to see any damage. We requested better quality pictures that were time stamped from when we turned in the vehicle. No success...

Rene P

...Their customer service is a joke. Filed a complaint with BBB and Attorney General of Florida. Still waiting to hear from Paycrap..

Rafael C
Price Affordability
2.1 (63 reviews)
1.6 (145 reviews)
Reviewer's quote

...to the rental counter the line for Budget had 15 people ahead of me so I walked over to the Alamo counter which was empty , showed them my reservation and price and they did their best to match it. Today is Feb12th and just got a phone call from Alamo saying my rental was due back three days ago. I looked at the...

Edward G

We reserved a car and took printout to counter, they told us we could upgrade for the same price 251. 00. As long as its the same price...

Michael H

Alamo and Payless Car Rental Pros and Cons

Pros
  • Clean car
  • Car we reserved
  • Selection of cars
  • Original rate
  • Unethical hidden charges
  • Advertised rate
Cons
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated
  • Terrible customer service
  • Unethical employees
  • Huge price jump

Alamo and Payless Car Rental Most Positive Reviews

Top rated reviews
5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

5

By uderstanding kindnesses and thoughtfulness.

Alamo and Payless Car Rental Most Critical Reviews

Lowest rated reviews
1

I have recently returned from orlando and had hired a car from Alamo. On arrival at orlando I was told that the...

1

While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

Alamo and Payless Car Rental Latest Reviews

Recent published reviews
1

Rented a 2020 Nissan Pathfinder from Albany airport on 1/17/20. Less than 24 hours later, the car completely stopped...

Read all 234 reviews

I was told at the rental desk at Tampa Airport that I could use Visa gift cards as form as payment upon returning my...

Read all 485 reviews

Alamo and Payless Car Rental Products and Services

Most reviewed product and services
  • Alamo Car Rental (144 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)
  • Payless Car Rental Car Rental (358 reviews)
  • Payless Car Rental Customer Care (25 reviews)
  • Payless Car Rental Car Rental Booking (10 reviews)