PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alamo and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alamo
Hertz

Alamo and Hertz Overview

Total reviews 260 863
Company responses 0 1
Issues resolved 5 5

Alamo and Hertz Consumer Ratings

Rank
70 out of 394 in Rentals category
100 out of 394 in Rentals category
Customer service
60 in category
75 in category
Product or Service Quality
41 in category
70 in category
Price Affordability
54 in category
98 in category
Location
44 in category
69 in category

Alamo and Hertz Rating Details

Customer service
1.3 (108 reviews)
1.1 (322 reviews)
Reviewer's quote

No one has reached out to me a guy names Anthony called me left a voicemail to the customer service asking me to give him a call back But the number he left and the number he called was a Direct customer service number and he told me to push 5 To reach him but you can’t reach no one at 5 I feel...

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Upon arriving at Hertz, I was advised by a rude customer service representative that even though I made a rental car reservation, I would not have a rental car because they were overbooked. It ruined my family's ability to fully enjoy buzzing around town because we had to rely on Uber drivers and...

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Product or Service Quality
1.8 (83 reviews)
1.4 (274 reviews)
Reviewer's quote

...The system showed Service light and battery low. Weve only been here 5 mins, so Im really confused on why it isnt cranking. We call roadside assistance and was put on hold for 20 mins...

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...Im stuck with no help and poor customer service. Still the manager wont speak to me..

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Price Affordability
2.1 (76 reviews)
1.7 (249 reviews)
Reviewer's quote

...64 for one gallon of gas! The posted price when I picked up the car was three something. Really? $37. 64 for one gallon??? I was offered a flat rate for an entire tank but did not choose this option...

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This morning I have been online and on the phone checking, mind you, checking on the price for a truck rental. I finally get Hertz and before they can tell me what the daily rental of a truck, they ran me through a reservation minus card numbers, right. When I told her it would be a debit, she went...

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Location
2.5 (72 reviews)
2 (253 reviews)
Reviewer's quote

...So now I leave work and drive back down to the location to find my sunglasses myself. I get to the counter and was then told that the car had been rented out within two hours of me dropping it off. Absolutely Livid now and left after realizing they couldn't give a dam about me or my search...

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...The sign that was uploaded was taken at Lincoln Park while other Hertz location don't even display such a sign. 5 ****** Best Service..

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Alamo and Hertz Pros and Cons

Pros
  • Clean car
  • Car we reserved
  • Selection of cars
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Customer service
  • Extremely unhlepful customer service
  • Lie was told
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Alamo and Hertz Most Positive Reviews

Top rated reviews
5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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4.3

We have been renting from Alamo for MANY years. Have never had an issue. Until now. Our plane was late, and when we a...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Alamo and Hertz Most Critical Reviews

Lowest rated reviews
1

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Alamo and Hertz Latest Reviews

Recent published reviews
No votes

I'm a Alamo member and only use Alamo when I travel. I use the same bank card (NetSpend) and Never had an issue. I flew...

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1.2

It's been 3 days and I can't get my reservation! I need a vehicle since employees are closing early and not available...

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1

Reported leaving my sunglasses in the car I returned less than an hour of dropping car off. They made me fill out claim...

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No votes

I can't get anyone on the phone to answer my questions.

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Alamo and Hertz Products and Services

Most reviewed product and services
  • Alamo Car Rental (155 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)
  • Hertz Car Rental (486 reviews)
  • Hertz Customer Care (47 reviews)
  • Hertz Car Rental Booking (31 reviews)