PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Alamo

Enterprise Rent A Car and Alamo Overview

Total reviews 2022 260
Company responses 0 0
Issues resolved 23 5

Enterprise Rent A Car and Alamo Consumer Ratings

Rank
64 out of 394 in Rentals category
72 out of 394 in Rentals category
Customer service
49 in category
61 in category
Website
61 in category
62 in category
Diversity of Products or Services
66 in category
63 in category
Price Affordability
54 in category
55 in category

Enterprise Rent A Car and Alamo Rating Details

Customer service
1.4 (684 reviews)
1.3 (108 reviews)
Reviewer's quote

No complaint excellent customer service on my call!!..

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No one has reached out to me a guy names Anthony called me left a voicemail to the customer service asking me to give him a call back But the number he left and the number he called was a Direct customer service number and he told me to push 5 To reach him but you can’t reach no one at 5 I feel...

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Website
2.1 (543 reviews)
2.1 (69 reviews)
Reviewer's quote

...Wanted to argue when I was trying to show them what the requirements say on the website..

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Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation...

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Diversity of Products or Services
1.9 (532 reviews)
1.9 (68 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

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Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them...

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Price Affordability
2.2 (527 reviews)
2.1 (76 reviews)
Reviewer's quote

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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...64 for one gallon of gas! The posted price when I picked up the car was three something. Really? $37. 64 for one gallon??? I was offered a flat rate for an entire tank but did not choose this option...

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Enterprise Rent A Car and Alamo Pros and Cons

Pros
  • Location
  • Price
  • Standard of car was good and clean
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Extremely unhlepful customer service
  • Lie was told

Enterprise Rent A Car and Alamo Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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4.3

We have been renting from Alamo for MANY years. Have never had an issue. Until now. Our plane was late, and when we a...

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Enterprise Rent A Car and Alamo Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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1

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car...

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Enterprise Rent A Car and Alamo Latest Reviews

Recent published reviews
5

No complaint excellent customer service on my call!!

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No votes

I'm a Alamo member and only use Alamo when I travel. I use the same bank card (NetSpend) and Never had an issue. I flew...

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1

A very disrespectful and rude employee
I was ignore completely

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1

Reported leaving my sunglasses in the car I returned less than an hour of dropping car off. They made me fill out claim...

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Enterprise Rent A Car and Alamo Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1079 reviews)
  • Enterprise Rent A Car Customer Care (152 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Alamo Car Rental (155 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)