PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Alamo

Enterprise Rent A Car and Alamo Overview

Total reviews
1907
233
Company responses
0
0
Issues resolved
23
5

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1907 reviews. It is 1674 reviews more than Alamo received since Mar 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Alamo customer support team than with Enterprise Rent A Car customer service.

Enterprise Rent A Car and Alamo Consumer Ratings

Rank
56 out of 725 in Rentals category
63 out of 725 in Rentals category
Customer service
47 in category
55 in category
Website
55 in category
56 in category
Diversity of Products or Services
60 in category
58 in category

According to consumer ratings and reviews, Enterprise Rent A Car ranks 7 points higher in the Rentals category than Alamo. People gave Enterprise Rent A Car 1.4 stars for Customer service criterion in Rentals category and it is 146 points higher than the worst rated brand in this category. At the same time, Alamo was rated 1.3 stars for Customer service criterion in this category and it is 138 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Alamo has a higher rating than Alamo. Regarding Diversity of Products or Services criterion, consumers gave Enterprise Rent A Car 1.9 stars and it is 69% greater than other in category. Alamo however was rated 1.9 stars and it is 70% greater than other in category.

Enterprise Rent A Car and Alamo Rating Details

Customer service
1.4 (633 reviews)
1.3 (96 reviews)
Reviewer's quote

...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..

Leslie H

BIGGEST MISTAKE!’ I called customer service two weeks before I left my home in Alabama and when I asked the question, can I use my debit card to rent a car, I was told yes mam you sure can! NOT , because I still had a Arkansas drivers license I was told you much have a major credit card to rent a...

Patricia L
Website
2.1 (505 reviews)
2.1 (61 reviews)
Reviewer's quote

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Alannis

Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation...

PissedConsumer822100
Diversity of Products or Services
1.9 (498 reviews)
1.9 (59 reviews)
Reviewer's quote

...I used my wallet to pay for services and arrived home going straight into my apartment with no stops in between. approximately 100 feet from van drop off to my door. went inside and discovered my loss later that evening...

PissedConsumer1006905

Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them...

PissedConsumer894834

Enterprise Rent A Car and Alamo Pros and Cons

Pros
  • Location
  • Price
  • Friendly agents
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated

Enterprise Rent A Car and Alamo Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

Enterprise Rent A Car and Alamo Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

1

I have recently returned from orlando and had hired a car from Alamo. On arrival at orlando I was told that the...

Enterprise Rent A Car and Alamo Latest Reviews

Recent published reviews
1

Although we have a claim through our insurance carrier, Enterprise bullies people into "holding" a deposit and then...

Read all 1907 reviews
1

Rented vehicle in Pensacola Florida. The vehicle already had damage on the door, paint transfer, and minor scratches thr...

Read all 233 reviews

Enterprise Rent A Car and Alamo Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1045 reviews)
  • Enterprise Rent A Car Customer Care (147 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)
  • Alamo Car Rental (144 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)