PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alamo and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alamo
Enterprise Rent A Car

Alamo and Enterprise Rent A Car Overview

Total reviews 260 2022
Company responses 0 0
Issues resolved 5 23

Alamo and Enterprise Rent A Car Consumer Ratings

Rank
70 out of 394 in Rentals category
62 out of 394 in Rentals category
Customer service
61 in category
48 in category
Product or Service Quality
42 in category
46 in category
Price Affordability
55 in category
54 in category
Location
45 in category
59 in category

Alamo and Enterprise Rent A Car Rating Details

Customer service
1.3 (108 reviews)
1.4 (684 reviews)
Reviewer's quote

No one has reached out to me a guy names Anthony called me left a voicemail to the customer service asking me to give him a call back But the number he left and the number he called was a Direct customer service number and he told me to push 5 To reach him but you can’t reach no one at 5 I feel...

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No complaint excellent customer service on my call!!..

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Product or Service Quality
1.8 (83 reviews)
1.7 (522 reviews)
Reviewer's quote

...The system showed Service light and battery low. Weve only been here 5 mins, so Im really confused on why it isnt cranking. We call roadside assistance and was put on hold for 20 mins...

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I cannot reach the Franklin office ever, no matter how I tried so on 9/5/20 I called customer service after being on hold for at least 15 minutes and spoke to Derek to file a complaint and he hangs up on me before transferring me to the Sarasota office instead of Franklin. By now I'm getting...

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Price Affordability
2.1 (76 reviews)
2.2 (527 reviews)
Reviewer's quote

...64 for one gallon of gas! The posted price when I picked up the car was three something. Really? $37. 64 for one gallon??? I was offered a flat rate for an entire tank but did not choose this option...

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He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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Location
2.5 (72 reviews)
2.3 (499 reviews)
Reviewer's quote

...So now I leave work and drive back down to the location to find my sunglasses myself. I get to the counter and was then told that the car had been rented out within two hours of me dropping it off. Absolutely Livid now and left after realizing they couldn't give a dam about me or my search...

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...( as happens very often at the Cocoa location ). And the new manager " Robert " decided to flex his nuts and treated me like a thief for renting the same way i have been renting for years. Which it seems was not to his satisfaction as i was told " none of this should have ever happened "...

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Alamo and Enterprise Rent A Car Pros and Cons

Pros
  • Clean car
  • Car we reserved
  • Selection of cars
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Customer service
  • Extremely unhlepful customer service
  • Lie was told
  • Customer service
  • Service
  • Not helpful staff

Alamo and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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4.3

We have been renting from Alamo for MANY years. Have never had an issue. Until now. Our plane was late, and when we a...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Alamo and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Alamo and Enterprise Rent A Car Latest Reviews

Recent published reviews
No votes

I'm a Alamo member and only use Alamo when I travel. I use the same bank card (NetSpend) and Never had an issue. I flew...

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5

No complaint excellent customer service on my call!!

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1

Reported leaving my sunglasses in the car I returned less than an hour of dropping car off. They made me fill out claim...

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1

A very disrespectful and rude employee
I was ignore completely

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Alamo and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Alamo Car Rental (155 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)
  • Enterprise Rent A Car Car Rental (1079 reviews)
  • Enterprise Rent A Car Customer Care (152 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)