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Alamo

1.7
?

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  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 220 TOTAL REVIEWS
Rank
51 out of 749
in Rentals category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Website
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    42
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    03:22
  • ISSUES RESOLVED
    17%
Top Products and Services
1.7
138 reviews
3.3
12 reviews
2
11 reviews

Enterprise Rent A Car

1.8
?

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  • 20 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1832 TOTAL REVIEWS
Rank
47 out of 749
in Rentals category
Rating Details
Customer service
Product or Service Quality
Price Affordability
Website
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    75%
  • AVG CALL DURATION
    01:07
  • ISSUES RESOLVED
    0%
Top Products and Services
1.8
1018 reviews
2.2
140 reviews
1.8
77 reviews

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GraciousNumbat403
#1663670

alamo is good. i have rented from them several times.

enterprise is very bad. i never had a worse experience with a rental car company in my life: for the first time in my life i have rented a car from enterprise. it was a very bad experience. i made a reservation on your website rental agreement 125578 ref nr.55N73B at your calgary downtown location.

when i came there everyone was smiling, trying to shake my hand and offering cookies. i thought that they were friendly but it turned out it was all fake. it took a long time before one employee walked me to the van at the parking lot. he had already ALL of my information from my online reservation.

nevertheless he walked me to the van and then walked me back to the office for the 'paperwork'. i found that very weird and very backwards. i have rented from hertz, avis and alamo maybe a hundred times before and never had such a weird experience. it turned out that it should become much worse: finally after a long time i got the key to the van and when i checked the loading deck of the van i saw that it was full of sand, three or four bags of sand were still inside the van, half open with sand running out everywhere.

the van was extremely dirty. i went back to the office and told them about the sand. when the guy who walked me to the van saw the sand all over the van he did not look much surprised. he asked me if i wanted to have the van cleaned.

i asked him how long this would take. he said it would take only five minutes. i agreed but i was already kind of upset. why does enterprise rent dirty cars, i mean extremely dirty cars to customers?

why does enterprise not check the cars BEFORE they are rented to a customer? i never had a dirty car from hertz, avis or alamo. those cars are always very clean. so they took the truck to the cleaning station.

i did not trust my eyes. the cleaner was using a brush which they used in the 1970's in third world countries. i did not say anything, just stood besides the van and waited until he finished. i checked the van and found still lots of sand everywhere.

i told him that this was not clean and even showed him the remaining sand. i recommended to use a strong vacuum cleaner, not a brush which looks like the one witches use in fairy tales to ride on them. the cleaner showed a very bad attitude. he was rolling his eyeballs on me.

i went inside the office and asked the employee outside to show him how dirty the van still was. he agreed and ordered the cleaners to wash the sand off with pressure washers. it took another five minutes and i got a fairly clean van to drive off. all of the loading platform was wet.

they did not dry it. i had to wait for half an hour before it was dry and i could load my belongings on it. i returned the van after a few hours after having done my transport. i refueled it generously.

when i got the van the tank was less than half empty ( i took a photo). also that is very unusual and not honest. hertz, avis and alamo only gave me cars with a full tank. it is easy to refuel when the tank is full but when it is less than half empty the customer is inconvenienced because he has to calculate the mileage, he has to know the fuel consumption and then he can decide how much to refuel.

very, very inconvenient for the customer! when i tried to return the van i stopped in front of the cleaning station. the guy cleaning the car told me in a very unfriendly tone that i could not park there. he was very rude.

the office was full with people. all employees were busy and i had to wait again. finally an employee came to check on the van. he asked me to follow him inside the office.

after he had done the electronic paperwork he asked me if i needed a print which i denied. i signed with my finger. i said thank you and have a nice day. he said nothing.

this was by far the worst rental car experience in my life!! a horrible experience overall.

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