PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alamo and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alamo
Enterprise Rent A Car

Alamo and Enterprise Rent A Car Overview

Total reviews
232
1902
Company responses
0
0
Issues resolved
5
23

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1902 reviews. It is 1670 reviews more than Alamo received since Mar 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Alamo customer support team than with Enterprise Rent A Car customer service.

Alamo and Enterprise Rent A Car Consumer Ratings

Rank
58 out of 892 in Rentals category
54 out of 892 in Rentals category
Customer service
49 in category
41 in category
Product or Service Quality
40 in category
41 in category
Price Affordability
44 in category
43 in category

According to consumer ratings and reviews, Enterprise Rent A Car ranks 4 points higher in the Rentals category than Alamo. People gave Alamo 1.3 stars for Customer service criterion in Rentals category and it is 124 points higher than the worst rated brand in this category. At the same time, Enterprise Rent A Car was rated 1.4 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Enterprise Rent A Car has a higher rating than Enterprise Rent A Car. Regarding Price Affordability criterion, consumers gave Alamo 2.1 stars and it is 75% greater than other in category. Enterprise Rent A Car however was rated 2.2 stars and it is 75% greater than other in category.

Alamo and Enterprise Rent A Car Rating Details

Customer service
1.3 (95 reviews)
1.4 (629 reviews)
Reviewer's quote

BIGGEST MISTAKE!’ I called customer service two weeks before I left my home in Alabama and when I asked the question, can I use my debit card to rent a car, I was told yes mam you sure can! NOT , because I still had a Arkansas drivers license I was told you much have a major credit card to rent a...

Patricia L

...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..

Leslie H
Product or Service Quality
1.7 (70 reviews)
1.7 (472 reviews)
Reviewer's quote

I stupidly left 3 garments on the front passenger seat when I returned the car. I have called repeatedly and made a formal loss statement at their lost and found email site. Nothing helps. I talk until I’m blue in the face, and no one cares. The items had to have been removed from the car THAT SAME...

Kathleen R

...Customer service and reservations are a joke. They deserve no stars..

Michael B
Price Affordability
2.1 (62 reviews)
2.2 (488 reviews)
Reviewer's quote

...to the rental counter the line for Budget had 15 people ahead of me so I walked over to the Alamo counter which was empty , showed them my reservation and price and they did their best to match it. Today is Feb12th and just got a phone call from Alamo saying my rental was due back three days ago. I looked at the...

Edward G

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

Diana N

Alamo and Enterprise Rent A Car Pros and Cons

Pros
  • Clean car
  • Car we reserved
  • Selection of cars
  • Location
  • Price
  • Friendly agents
Cons
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated
  • Customer service
  • Service
  • Not helpful staff

Alamo and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Alamo and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

I have recently returned from orlando and had hired a car from Alamo. On arrival at orlando I was told that the...

1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Alamo and Enterprise Rent A Car Latest Reviews

Recent published reviews
1

I was reserved for a car with Little Rock Clinton National Airport on 11/29/19. BIGGEST MISTAKE!’ I called customer...

Read all 232 reviews
1

I rented a vehicle from the Tappahannock Enterprise Rent A Car in October of this year, returned vehicle and was told...

Read all 1902 reviews

Alamo and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Alamo Car Rental (144 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)
  • Enterprise Rent A Car Car Rental (1043 reviews)
  • Enterprise Rent A Car Customer Care (146 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)