PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Rent A Car and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Rent A Car
Alamo

Budget Rent A Car and Alamo Overview

Total reviews
546
233
Company responses
0
0
Issues resolved
3
5

Budget Rent A Car was first mentioned on PissedConsumer on Aug 28, 2007 and since then this brand received 546 reviews. It is 313 reviews more than Alamo received since Mar 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Alamo customer support team than with Budget Rent A Car customer service.

Budget Rent A Car and Alamo Consumer Ratings

Rank
91 out of 725 in Rentals category
63 out of 725 in Rentals category
Customer service
66 in category
55 in category
Product or Service Quality
64 in category
45 in category
Website
83 in category
56 in category

According to consumer ratings and reviews, Alamo ranks 28 points higher in the Rentals category than Budget Rent A Car. People gave Budget Rent A Car 1.2 stars for Customer service criterion in Rentals category and it is 127 points higher than the worst rated brand in this category. At the same time, Alamo was rated 1.3 stars for Customer service criterion in this category and it is 138 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Alamo has a higher rating than Budget Rent A Car. Regarding Website criterion, consumers gave Budget Rent A Car 1.8 stars and it is 57% greater than other in category. Alamo however was rated 2.1 stars and it is 71% greater than other in category.

Budget Rent A Car and Alamo Rating Details

Customer service
1.2 (253 reviews)
1.3 (96 reviews)
Reviewer's quote

So excited to report that the customer service representative was amazing. She calmly walked me through the information she needed to get someone out to help..

Anjelina

BIGGEST MISTAKE!’ I called customer service two weeks before I left my home in Alabama and when I asked the question, can I use my debit card to rent a car, I was told yes mam you sure can! NOT , because I still had a Arkansas drivers license I was told you much have a major credit card to rent a...

Patricia L
Product or Service Quality
1.5 (204 reviews)
1.7 (71 reviews)
Reviewer's quote

I had called customer service for an extension of the existing reservation, the customer service rep confirmed a price and locked the extension. I never received an email for extension, but, finally ended up being over charged by double the amount of what was agreed. Felt deceived, and called...

Vijay

...Alamo sent poor quality images that you were not able to see any damage. We requested better quality pictures that were time stamped from when we turned in the vehicle. No success...

Rene P
Website
1.8 (200 reviews)
2.1 (61 reviews)
Reviewer's quote

According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

Chris C

Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation...

PissedConsumer822100

Budget Rent A Car and Alamo Pros and Cons

Pros
  • Quality vehicle
  • Vehicle was in good shape
  • Pick up rental was fast
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Customer service
  • Being overcharged
  • Being decieved
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated

Budget Rent A Car and Alamo Most Positive Reviews

Top rated reviews
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

Budget Rent A Car and Alamo Most Critical Reviews

Lowest rated reviews
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

1

I have recently returned from orlando and had hired a car from Alamo. On arrival at orlando I was told that the...

Budget Rent A Car and Alamo Latest Reviews

Recent published reviews
4

Renting a one way mini van from Texas to south Florida. I have a lot of health issues and lost everything in a...

Read all 546 reviews
1

Rented vehicle in Pensacola Florida. The vehicle already had damage on the door, paint transfer, and minor scratches thr...

Read all 233 reviews

Budget Rent A Car and Alamo Products and Services

Most reviewed product and services
  • Budget Rent A Car Car Rental (331 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (21 reviews)
  • Alamo Car Rental (144 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)