PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alamo and Budget Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alamo
Budget Rent A Car

Alamo and Budget Rent A Car Overview

Total reviews
257
579
Company responses
0
0
Issues resolved
5
3

Alamo and Budget Rent A Car Consumer Ratings

Rank
72 out of 389 in Rentals category
98 out of 389 in Rentals category
Customer service
60 in category
71 in category
Product or Service Quality
41 in category
67 in category
Price Affordability
55 in category
92 in category
Location
39 in category
63 in category

Alamo and Budget Rent A Car Rating Details

Customer service
1.3 (106 reviews)
1.2 (269 reviews)
Reviewer's quote

...Called customer service for roadside assistance and were told to go to the nearest Enterprise/Alamo location in Jacksonville. The location they sent us was closed, and they did not know about it. Then they sent us to the airport location which was packed with noone to assist...

Read full review

I have called many companies in my 60 years of life but this company tops the list of most poorly run! I tried for literally 40 minutes just to get a live customer service person and this company failed miserably at every turn..

Read full review
Product or Service Quality
1.8 (81 reviews)
1.5 (221 reviews)
Reviewer's quote

...The system showed Service light and battery low. Weve only been here 5 mins, so Im really confused on why it isnt cranking. We call roadside assistance and was put on hold for 20 mins...

Read full review

He called customer service to get a refund of which he was told that it would take 3 to 5 business days. Today is the 5th business day, and he called they told him that they needed to speak to his bank and that it would take another 3 to 5 business days again. I will be calling the customer service...

Read full review
Price Affordability
2.2 (74 reviews)
1.8 (211 reviews)
Reviewer's quote

...64 for one gallon of gas! The posted price when I picked up the car was three something. Really? $37. 64 for one gallon??? I was offered a flat rate for an entire tank but did not choose this option...

Read full review

... for keeping the car for 8 days which the first time was in the 2 hundreds then I called and ask to extend the vehicle they said perfect they gave me the same price as when I first rented I was excited about it but when I got to BUDGET once again the price was over $1,110. 00 how does that happened. I called, and the...

Read full review
Location
2.5 (70 reviews)
2.2 (212 reviews)
Reviewer's quote

...We arrived at the rental location at 9:50. It is now 11am and they keep giving excuses. We having been renting cars for awhile...

Read full review

...24 to be pickup at the Southfield, MI location at 9:30am. We I arrived the clerk states they did not having any cars for rent. The clerk states he was unable to issue me a refund and to call customer service...

Read full review

Alamo and Budget Rent A Car Pros and Cons

Pros
  • Clean car
  • Car we reserved
  • Selection of cars
  • Quality vehicle
  • Vehicle was in good shape
  • Price usually good
Cons
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated
  • Customer service
  • Being overcharged
  • Being decieved

Alamo and Budget Rent A Car Most Positive Reviews

Top rated reviews
5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

Read full review
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

Read full review
4.3

We have been renting from Alamo for MANY years. Have never had an issue. Until now. Our plane was late, and when we a...

Read full review
5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

Read full review

Alamo and Budget Rent A Car Most Critical Reviews

Lowest rated reviews
1

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged...

Read full review
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

Read full review
1

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car...

Read full review
1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

Read full review

Alamo and Budget Rent A Car Latest Reviews

Recent published reviews
1

Hi my name is Mohammed Adeys . My email address is moeadeys@gmail.com. I rented a car yesterday from San Diego, ca to...

Read full review
1

I have called many companies in my 60 years of life but this company tops the list of most poorly run! I tried for...

Read full review
1

Hi my name is Mohammed Adeys. I had a problem with the car I rented yesterday from San Diego, ca to San Jose, ca. I had...

Read full review
1

My son rented a car for when he arrived in AZ. Upon arrival, he was told that he could not take the rental due to him...

Read full review

Alamo and Budget Rent A Car Products and Services

Most reviewed product and services
  • Alamo Car Rental (153 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)
  • Budget Rent A Car Car Rental (340 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (23 reviews)