PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Alamo

Avis and Alamo Overview

Total reviews 556 260
Company responses 0 0
Issues resolved 5 5

Avis and Alamo Consumer Ratings

Rank
81 out of 394 in Rentals category
72 out of 394 in Rentals category
Customer service
70 in category
61 in category
Product or Service Quality
62 in category
42 in category
Price Affordability
99 in category
55 in category
Website
76 in category
62 in category

Avis and Alamo Rating Details

Customer service
1.2 (191 reviews)
1.3 (108 reviews)
Reviewer's quote

...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

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No one has reached out to me a guy names Anthony called me left a voicemail to the customer service asking me to give him a call back But the number he left and the number he called was a Direct customer service number and he told me to push 5 To reach him but you can’t reach no one at 5 I feel...

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Product or Service Quality
1.5 (166 reviews)
1.8 (83 reviews)
Reviewer's quote

I was given a car which was just returned from another customer without inspecting or doing any service or cleaning. As I was using Avis for last 9 months I trusted the service and accepted the old car. As expected, the battery of the car died with just parking for a couple of days in my parking...

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...The system showed Service light and battery low. Weve only been here 5 mins, so Im really confused on why it isnt cranking. We call roadside assistance and was put on hold for 20 mins...

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Price Affordability
1.7 (166 reviews)
2.1 (76 reviews)
Reviewer's quote

I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

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...64 for one gallon of gas! The posted price when I picked up the car was three something. Really? $37. 64 for one gallon??? I was offered a flat rate for an entire tank but did not choose this option...

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Website
2 (163 reviews)
2.1 (69 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation...

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Avis and Alamo Pros and Cons

Pros
  • Never use avis again
  • Car
  • Price
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Customer service
  • Dealing with customer service
  • Avis poor service
  • Customer service
  • Extremely unhlepful customer service
  • Lie was told

Avis and Alamo Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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4.3

We have been renting from Alamo for MANY years. Have never had an issue. Until now. Our plane was late, and when we a...

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Avis and Alamo Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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1

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car...

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Avis and Alamo Latest Reviews

Recent published reviews
No votes

We have been renting cars from Avis on a weekly basis since December 2019, because we don't have a vehicle at the...

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No votes

I'm a Alamo member and only use Alamo when I travel. I use the same bank card (NetSpend) and Never had an issue. I flew...

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1

I had a reservation. I got text messages reminding me. I got dropped off and confirmed they had my car available before...

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1

Reported leaving my sunglasses in the car I returned less than an hour of dropping car off. They made me fill out claim...

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Avis and Alamo Products and Services

Most reviewed product and services
  • Avis Car Rental (345 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Alamo Car Rental (155 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)