PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Alamo

Avis and Alamo Overview

Total reviews
560
232
Company responses
0
0
Issues resolved
5
5

Avis was first mentioned on PissedConsumer on May 8, 2008 and since then this brand received 560 reviews. It is 328 reviews more than Alamo received since Mar 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Alamo customer support team than with Avis customer service.

Avis and Alamo Consumer Ratings

Rank
70 out of 892 in Rentals category
58 out of 892 in Rentals category
Customer service
55 in category
49 in category
Price Affordability
74 in category
44 in category
Website
60 in category
52 in category

According to consumer ratings and reviews, Alamo ranks 12 points higher in the Rentals category than Avis. People gave Avis 1.2 stars for Customer service criterion in Rentals category and it is 118 points higher than the worst rated brand in this category. At the same time, Alamo was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Alamo has a higher rating than Avis. Regarding Website criterion, consumers gave Avis 2 stars and it is 65% greater than other in category. Alamo however was rated 2.1 stars and it is 70% greater than other in category.

Avis and Alamo Rating Details

Customer service
1.2 (197 reviews)
1.3 (95 reviews)
Reviewer's quote

This is utter nonsense!! Fortunately I tend not to follow the herd so as I exited the car, an Avis person was doing something with another customer outside the office and I waited for a pause and told them I couldn't park the car because of the baby in there and that I wanted to just keep the same...

PissedConsumer1620065

BIGGEST MISTAKE!’ I called customer service two weeks before I left my home in Alabama and when I asked the question, can I use my debit card to rent a car, I was told yes mam you sure can! NOT , because I still had a Arkansas drivers license I was told you much have a major credit card to rent a...

Patricia L
Price Affordability
1.8 (172 reviews)
2.1 (62 reviews)
Reviewer's quote

...Back to the airport they gave us another car at twice the price. Five months later i get a letter asking for 1000 euros and threatening to charge it to my credit card if not paid in 21 days. AVOID AVIS AT ALL COST!!!..

GARY L

...to the rental counter the line for Budget had 15 people ahead of me so I walked over to the Alamo counter which was empty , showed them my reservation and price and they did their best to match it. Today is Feb12th and just got a phone call from Alamo saying my rental was due back three days ago. I looked at the...

Edward G
Website
2 (169 reviews)
2.1 (60 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

NADIA

Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation...

PissedConsumer822100

Avis and Alamo Pros and Cons

Pros
  • Never use avis again
  • Car
  • Price
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Customer service
  • Dealing with customer service
  • Avis poor service
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated

Avis and Alamo Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

Avis and Alamo Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

1

I have recently returned from orlando and had hired a car from Alamo. On arrival at orlando I was told that the...

Avis and Alamo Latest Reviews

Recent published reviews
2.2

A month ago I rented a car from this operation because they offer a deal of 3days $90. I signed a contract after the sta...

Read all 560 reviews
1

I was reserved for a car with Little Rock Clinton National Airport on 11/29/19. BIGGEST MISTAKE!’ I called customer...

Read all 232 reviews

Avis and Alamo Products and Services

Most reviewed product and services
  • Avis Car Rental (332 reviews)
  • Avis Customer Care (44 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Alamo Car Rental (144 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)