PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Alamo

AVIS Budget Group and Alamo Overview

Total reviews
102
257
Company responses
0
0
Issues resolved
1
5

AVIS Budget Group and Alamo Consumer Ratings

Rank
57 out of 389 in Rentals category
72 out of 389 in Rentals category
Customer service
73 in category
60 in category
Product or Service Quality
39 in category
41 in category
Billing Practices
38 in category
35 in category
Website
66 in category
61 in category

AVIS Budget Group and Alamo Rating Details

Customer service
1.2 (45 reviews)
1.3 (106 reviews)
Reviewer's quote

I rented a vehicle 28 days ago and someone hit it on the same day. I reported the accident to Avis roadside assistance and they had it towed. I just received a threatening letter from Avis demanding I return the car that they towed away on the same day I rented it. They've lost track of their...

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...Called customer service for roadside assistance and were told to go to the nearest Enterprise/Alamo location in Jacksonville. The location they sent us was closed, and they did not know about it. Then they sent us to the airport location which was packed with noone to assist...

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Product or Service Quality
1.8 (44 reviews)
1.8 (81 reviews)
Reviewer's quote

...No assistance from customer service to resolve the issue. Roadside assistance was supposed to be 120 minutes and took 4 hours to swap tire. No availability for vehicle swap after tire was replaced with the doughnut..

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...The system showed Service light and battery low. Weve only been here 5 mins, so Im really confused on why it isnt cranking. We call roadside assistance and was put on hold for 20 mins...

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Billing Practices
1.6 (43 reviews)
1.6 (65 reviews)
Reviewer's quote

This morning I arrived at Avis at the LAX to pick up my reserved car. I shockingly found out that I was placed on the Do Not Rent List! The Avis rep did not have any valuable explanation on why I would be on such a list except for me to call the number on the back of my Avis preferred card to find...

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...Their procedure/rationale makes about as much sense as their timeline: accusing me over a month after the fact, billing me 7 wks. later..

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Website
2 (41 reviews)
2.1 (67 reviews)
Reviewer's quote

Additionally, when making a reservation on the website one is flagged as Avis Preferred so you should be notified that Preferred service will not be available, providing you the option to choose another company. I'm going to definitely choose another company next Buffalo trip and possibly across...

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Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation...

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AVIS Budget Group and Alamo Pros and Cons

Pros
  • Stinks
  • Disastrous
  • Ricardo
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Lack of customer care
  • Customer service
  • Lack of responsiveness of their customer service department
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated

AVIS Budget Group and Alamo Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

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4.9

Avis in downtown Cincinnati, Ohio is hands down the best location I've ever rented from. Clean vehicles, professional...

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4.3

We have been renting from Alamo for MANY years. Have never had an issue. Until now. Our plane was late, and when we a...

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AVIS Budget Group and Alamo Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...

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1

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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1

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car...

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AVIS Budget Group and Alamo Latest Reviews

Recent published reviews
2.3

This morning I arrived at Avis at the LAX to pick up my reserved car. I shockingly found out that I was placed on the...

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1

Hi my name is Mohammed Adeys . My email address is moeadeys@gmail.com. I rented a car yesterday from San Diego, ca to...

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1

Expected to ride a doughnut on the vehicle from PA to NC. No assistance from customer service to resolve the issue....

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1

Hi my name is Mohammed Adeys. I had a problem with the car I rented yesterday from San Diego, ca to San Jose, ca. I had...

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AVIS Budget Group and Alamo Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (17 reviews)
  • Avis Budget Group Car Rental Booking (2 reviews)
  • Avis Budget Group Truck Rental (2 reviews)
  • Alamo Car Rental (153 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)