PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Benjamin Franklin Plumbing and AJ Perri as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Benjamin Franklin Plumbing
AJ Perri

Benjamin Franklin Plumbing and AJ Perri Overview

Total reviews
404
127
Company responses
0
39
Issues resolved
3
1

Benjamin Franklin Plumbing and AJ Perri Consumer Ratings

Rank
22 out of 293 in Plumbing category
34 out of 319 in Heating, Cooling and Air Conditioning category
Customer service
18 in category
32 in category
Price Affordability
20 in category
52 in category
Product or Service Quality
16 in category
35 in category
Reliability
14 in category
30 in category

Benjamin Franklin Plumbing and AJ Perri Rating Details

Customer service
1.8 (99 reviews)
1.8 (36 reviews)
Reviewer's quote

I called BF and spoke with a customer service agent letting know that I had the problem again, but much severe with water damages to some items in my home. He said that someone would come this afternoon. He also stated if the issue related to their work it wont cost me, but the Tech that came on...

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...TERRIBLE CUSTOMER SERVICE>>>>TERRIBLE COMPANY WHO MAKES THEIR MONEY BUY RIPPING PEOPLE OFF!!! BE AWARE!! DO YOUR RESEARCH!!..

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Price Affordability
1.4 (92 reviews)
1.5 (30 reviews)
Reviewer's quote

...Those companies did not charge exorbitant prices like this! Today, we had a broken pipe on an outside faucet. The plumber needed to remove 2 bricks in order to access the pipe to fix it. All of the work was expected..

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I asked to speak to a manager so they could give me an answer and they refused and said the price would not change, they brought up the fact that my wife approved the repair before the tech started. So beware of a company that take advantage of a situation and then will not do the right thing. The...

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Product or Service Quality
1.6 (74 reviews)
1.5 (31 reviews)
Reviewer's quote

...00 on much higher quality materials from Home depot. They wanted to charge us $1,000 to install a toilet. They should be out of business..

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...They can't seem to fix it after 4 service calls..

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Reliability
1.7 (71 reviews)
1.9 (27 reviews)
Reviewer's quote

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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Tried to take advantage of this senior who only wanted his reliable furnace serviced at their $89.95 special. They told me that the flame sensor was faulty and in need of immediate replacement. Of course I was told of all the bad things that could happen. I asked to be shown the flame sensor and...

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Benjamin Franklin Plumbing and AJ Perri Pros and Cons

Pros
  • Technician worked hard
  • Technician service
  • Work guarantee
  • Initial service inspection
  • Wife said the tech was nice he did fix the problem
  • Lady who scheduled was nice
Cons
  • Huge price
  • High pricing
  • Customer service
  • You suck
  • Felt conned
  • I was almost conned

Benjamin Franklin Plumbing and AJ Perri Most Positive Reviews

Top rated reviews
5

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is...

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5

We had a completely downed sewer line and could not use our bathrooms. We called A.J. Perri and they came very quickly...

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5

have had repeat services from having new ater lines put in yard to having lines unclogged. getting ready to call again...

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5

Just had my air conditioning unit inspection for my annual renewal and your tech was great i hope he can always service...

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Benjamin Franklin Plumbing and AJ Perri Most Critical Reviews

Lowest rated reviews
1

We called Benjamin Franklin Plumbing for a simple quote to plumb a gas line from the existing meter 18 feet to our kitch...

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1

Please be advised that a representative form AJ Perri Inc came out to see my parents for an air conditioning problem....

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1

I had a plumber out to my house to fix the "smelly water" coming from my hot water. They changed the anode rod (to an...

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1

We have 4 C02 detectors in our bungalow and none have ever gone off. Paid AJ Perri $95 for basic maintenance of boiler...

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Benjamin Franklin Plumbing and AJ Perri Latest Reviews

Recent published reviews
1.8

I call for a estimate to replace my Kitchen faucet. The Tech arrived on time and was polite and knowageable . The...

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1.8

$13k and the unit worked correctly for 2 months. They can't seem to fix it after 4 service calls.

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5

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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No votes

WE ORIGINAL Y CALLED;PSE&;;;;;;;;;;G , AND WAS TOLD THAT THE SYSTEM NEEDED A NEW FILTER AT THE COMPRESSOR BUT THEY...

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Benjamin Franklin Plumbing and AJ Perri Products and Services

Most reviewed product and services
  • Benjamin Franklin Plumbing Plumbing Service (241 reviews)
  • Benjamin Franklin Plumbing Replacement (13 reviews)
  • Benjamin Franklin Plumbing Installation (10 reviews)
  • Aj Perri Repair (24 reviews)
  • Aj Perri Plumbing Service (11 reviews)
  • Aj Perri Air Conditioner Diagnostics (5 reviews)