PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AirTran Airways and Frontier Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AirTran Airways
Frontier Airlines

AirTran Airways and Frontier Airlines Overview

Total reviews 107 942
Company responses 0 0
Issues resolved 0 7

AirTran Airways and Frontier Airlines Consumer Ratings

Rank
16 out of 450 in Transport category
130 out of 450 in Transport category
Level of Comfort
6 in category
108 in category
Customer service
11 in category
87 in category
Price Affordability
0 in category
88 in category
Product or Service Quality
123 in category
93 in category

AirTran Airways and Frontier Airlines Rating Details

Level of Comfort
4 (1 review)
1.4 (320 reviews)
Reviewer's quote

I trusted AirTran again and again they have failed me. My family and I went on a vacation cruise last year and upon returning we found that AirTran had lost all 7 of our bags!!! It took 6 hrs of extreme persistence to get the representative at the AirTran counter to contact someone to help us...

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...Frontier Airlines sucks and their employees hate working for them,cause they get bitched at all day due to Frontier's complete disregard for your customers schedules and their comfort. I'll never use your stupid discount voucher. I'll fly other airlines...

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Customer service
3 (1 review)
1.2 (390 reviews)
Reviewer's quote

No items

...They claim to have no customer service representatives in the US. All in Thailand. They don't speak English well and are not at all helpful...

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Price Affordability
5 (1 review)
2.2 (291 reviews)
Reviewer's quote

No items

Frontier flights even on different days only 1 stop flight with 24 hours layover and the price doubled. If Frontier changed and canceled flight, they must refund the full amount or provide the same non stop flight for the same amount of money. Now I do not have money and do not have flight to...

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Product or Service Quality
1 (1 review)
1.4 (279 reviews)
Reviewer's quote

No items

They are Crooks I have had email correspondence with their "Customer Service Team" all though there was not much service. They still refuse to repay my wife and I for 900 dollar we spent with their company and have yet to fly a single trip with them. I have flow 6 times with other airlines since...

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AirTran Airways and Frontier Airlines Pros and Cons

Pros
  • Great ticket price
  • Low fares
  • Cheap
  • Flight price
Cons
No votes
  • Customer service
  • Unacceptable customer service
  • Baggage fees

AirTran Airways and Frontier Airlines Most Positive Reviews

Top rated reviews
3.3

I trusted AirTran again and again they have failed me. My family and I went on a vacation cruise last year and upon...

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5

Had a great flight experience with Frontier!!!
Thanks Frontier you made my wife 40th B-Day flight awesome!!!!

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No votes
5

I had an amazing experience with frontier best airline.

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AirTran Airways and Frontier Airlines Most Critical Reviews

Lowest rated reviews
No votes
1

I made reservation for my wife son and I to fly to Memphis TN. Reservation code DNVTON on Aug. 13th - Aug. 15th. After...

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No votes
1

My original flight would have allowed me to land in San Francisco at 10:48pm; I had made plans to take the BART into Ber...

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AirTran Airways and Frontier Airlines Latest Reviews

Recent published reviews
No votes

Baggage claim takes FOREVER at Detroit airport. What a *** waste of time.

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No votes

I told them I would like a refund due to my front line status and they and theyre giving me miles that expiring on...

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No votes

AirTran sucks as usual. Once again a delayed flight in Atlanta with no expectation.

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1

Had flights cancelled during COVID. Haven't been able to get a refund.
They claim to have no customer service representat...

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AirTran Airways and Frontier Airlines Products and Services

Most reviewed product and services
No votes
  • Frontier Airlines Flight (333 reviews)
  • Frontier Airlines Flight Booking (64 reviews)
  • Frontier Airlines Baggage Policy (52 reviews)