PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Orbitz and Airtkt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Orbitz
Airtkt

Orbitz and Airtkt Overview

Total reviews 519 139
Company responses 0 19
Issues resolved 4 1

Orbitz and Airtkt Consumer Ratings

Rank
109 out of 580 in Travel Agencies category
112 out of 580 in Travel Agencies category
Customer service
87 in category
No votes
Website
94 in category
No votes
Exchange, Refund and Cancellation Policy
85 in category
No votes
Product or Service Quality
75 in category
No votes

Orbitz and Airtkt Rating Details

Customer service
1.2 (138 reviews)
No votes
Reviewer's quote

...We ended up having to spend our holiday in a hotel where our safety and health were at risk the entire time because of Orbitz poor customer service..

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...Their customer service center continues to be unavailable..

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Website
1.7 (137 reviews)
No votes
Reviewer's quote

I've tried numerous times to call, use the website and the automated customer service chat with no success. I cannot find any places within your website to cancel our trip utilizing our vacation waiver with assurance that we will not be charged. Requesting they cancel the trip, issue a complete...

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...Then 45 minutes after starting the chat, I sent a "Anyone there?" message and it said THEY'RE OFFLINE! And the website says "Available 24x7"..

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Exchange, Refund and Cancellation Policy
1.1 (125 reviews)
No votes
Reviewer's quote

I am writing this because I have wasted hours of my time trying to get a refund from Orbitz for my flight from SAS that was cancelled by them which I am 100 % entitled to by law. This refund is in the amount of $ 3,832. 67...

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Refund, postponing or cancelation of tickets purchased for March 31 and April 3, 2020 because of CoronaVirus. I have tried to reach someone on 1-80*-***-**** but "NO LUCK". Please help me if you can or send this to the proper person to take care of this...

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Product or Service Quality
1.5 (108 reviews)
No votes
Reviewer's quote

...Cant get customer service on the phone. A nightmare!!!..

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...where is the English speaking customer service rep? wasted all day, I don't want to deal with any longer. called them to cancel, another 30 minutes gone, *** no cancellation confirmation was issue, called again and on hold still..

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Orbitz and Airtkt Pros and Cons

Pros
  • Price was good
  • Easy to book
  • Price
  • Fast ticket booking
  • Cheap fare
  • Easy ticket booking
Cons
  • Customer service
  • Poor contact information
  • Ability to change
  • Worst customer service ever
  • Long waits
  • Long hold wait on phone

Orbitz and Airtkt Most Positive Reviews

Top rated reviews
5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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5

Superb service no complaints at all

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5

I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My...

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4.7

I was planning on a solo trip this year to South America, found a good deal on for Brazil on Latam airlines. Did some...

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Orbitz and Airtkt Most Critical Reviews

Lowest rated reviews
1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

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1

When I initially booked my flights I was told that I could change from Ft.Lauderdale to Miami however, I call to...

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1

We are supposed to be on Fiji Air to Fiji, Fiji Air to LAX, American from LAX to IAH. This was made 8 months ago. Orb...

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1

Booked a ticket for USA - London - INDIA through Airtkt/Cheapfareguru.
Airtkt called me back to check if my visa is val...

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Orbitz and Airtkt Latest Reviews

Recent published reviews
No votes

Worse customer service, no one answers the phone or returns phone calls. Managers don't know how to treat customers.

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No votes

when I tried to sue my air line credit for cancled flight airtkt will not owner they just hank up on you..called united...

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No votes

I need a hotel for 21 days. I see a good Orbitz deal but the hotel insist that:
1. They didnt contract anything with Orbi...

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1

tried to buy ticket to Newark NJ all went until I try to use my airline credit they just hang up. when you call back...

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Orbitz and Airtkt Products and Services

Most reviewed product and services
  • Orbitz Flight Booking (136 reviews)
  • Orbitz Room Booking (19 reviews)
  • Orbitz Car Rental (17 reviews)
  • Airtkt Flight Booking (63 reviews)