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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 772 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service42
  • Customer service attitude15
  • Disinformation5
  • Customer trust and safety issues no customer protection exists5
  • Very misleading4
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Wyndham Hotels And Resorts

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 354 TOTAL REVIEWS
  • $630K CLAIMED LOSSES
  • $5.9K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Sheets and towels were white 2
  • Rooms are always clean and nice 2
  • Ease in booking on the phone 2
  • Where we stay 1
  • Website easy to use 1

Customers don't like

  • Customer service4
  • Deception3
  • Staff was not friendly or welcoming2
  • Salespeople2
  • Manager was very rude and disrespectful2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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