PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VRBO and Airbnb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VRBO
Airbnb

VRBO and Airbnb Overview

Total reviews 392 1297
Company responses 0 0
Issues resolved 2 19

VRBO and Airbnb Consumer Ratings

Rank
127 out of 577 in Travel Agencies category
43 out of 317 in Travel category
Customer service
99 in category
No votes
Exchange, Refund and Cancellation Policy
72 in category
No votes
Product or Service Quality
83 in category
No votes
Value for money
79 in category
No votes

VRBO and Airbnb Rating Details

Customer service
1.2 (206 reviews)
No votes
Reviewer's quote

You cant just edit a mistake, you can try to have it removed after speaking to someone from customer service where they pass it on to another dept. I then wanted to resubmit my review with the corrected info. The next day I was emailed to say they had erased the submitted review but I would not be...

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How can this company run a business in Canada and not have a customer service phone number in the phone list for Canada. Your website is nothing but a circle that goes nowhere when it comes to helping your customers. I'm no longer sure I want stay one...

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Exchange, Refund and Cancellation Policy
1.2 (184 reviews)
No votes
Reviewer's quote

I paid them $500 for a subscription from my listing and its never gone live My listing has never gone live I have called Vrbo 15 times they never can fix it and they wont refund my money..

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...The host nor Airbnb will refund our money due to their strict policy of "no cancellations" UNLESS THERE ARE EXTENUATING CIRCUMSTANCES. COVID FALLS UNDER THAT CLAUSE. We have been fighting with them since March to get a refund...

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Product or Service Quality
1.5 (180 reviews)
No votes
Reviewer's quote

...I have tried to deal with at least six "customer service" representatives. They all asked if I spoke to the property owners, after I explained that they had been murdered. WE WERE CHARGED FOR THE PROPERTY THAT IS ABSOLUTELY UNAVAILABLE...

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I am unhappy with the service provided by airbnb support and I feel that having to explain my situation to various different people every time using an airbnb bot is unefficient, there should be a direct email address that people can use to contact airbnb directly when there is a problem like the...

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Value for money
1.5 (169 reviews)
No votes
Reviewer's quote

...VRBO just keeps your money and wastes your time..

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...Excellent value for money and the hosts were always helpful. So, I've lucked out on the actual staying experience, and I hope this will continue! However..

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VRBO and Airbnb Pros and Cons

Pros
  • Variety
  • Easy to find properties
  • Ease of use
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
Cons
  • Poor customer service
  • Way i was treated
  • Refusal of refund
  • Poor customer service
  • Customer service attitude
  • Disinformation

VRBO and Airbnb Most Positive Reviews

Top rated reviews
5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

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5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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5

Island Escapes (Jackie, Kaitlyn, and Sarah have worked tirelessly to make the house perfect! A couple of things worked o...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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VRBO and Airbnb Most Critical Reviews

Lowest rated reviews
1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

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1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

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1

Our trip was ruined by this dishonest owner and his unlivable house. We have indisputable photos and texts for evidence....

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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VRBO and Airbnb Latest Reviews

Recent published reviews
No votes

I booked an apartment in bagnoles de l'orne but had no information or able to contact the owner .
Case number #29077832
re...

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1

CI hosted back in January 2020. It was my first time hosting and I followed the instructions from Airbnb to receive a...

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5

Trip was canceled by the property owner due to property being damaged due to a hurricane. I requested info on...

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No votes

Hello,
I am currently booked in a place that was falser advertised. There is construction everywhere and there are two ol...

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VRBO and Airbnb Products and Services

Most reviewed product and services
  • Vrbo Property Booking (53 reviews)
  • Vrbo Customer Care (47 reviews)
  • Vrbo House Rental (34 reviews)
  • Airbnb Apartment Rental (166 reviews)
  • Airbnb Customer Care (118 reviews)
  • Airbnb House Rental (75 reviews)