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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 690 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Customer service8
  • Incompetence4
  • Very misleading4
  • Poor customer service4
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Vrbo

Travel Agencies
  • 1 ISSUES RESOLVED
  • 15 TOTAL REVIEWS
  • $3.6K CLAIMED LOSSES
  • $605 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Caymans 1
  • Location 1

Customers don't like

  • Customer service and company policies1
  • Honesty1
  • Instructions on how to cancel1
  • Integrity1
  • Service fee fraud1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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RBK
#1338364

There is no comparison.In four years of renting a vacation home out as an owner, I have plenty of experience with both companies.

Renting through VRBO we get twenty times as many guests as we recieve from Airbnb and Flipkey combined. VRBO is a much easier company to work with. Their employees treat you well.

Their policies are easier to deal with.VRBO also has insurance on each rental covering your home.

Anonymous

So far I prefer VRBO over AIRBNB