PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
VRBO

Airbnb and VRBO Overview

Total reviews 1328 401
Company responses 0 0
Issues resolved 20 2

Airbnb and VRBO Consumer Ratings

Rank
43 out of 320 in Travel category
128 out of 580 in Travel Agencies category
Customer service
38 in category
94 in category
Website
36 in category
87 in category
Exchange, Refund and Cancellation Policy
31 in category
65 in category
Product or Service Quality
27 in category
77 in category

Airbnb and VRBO Rating Details

Customer service
1.3 (560 reviews)
1.2 (212 reviews)
Reviewer's quote

How can this company run a business in Canada and not have a customer service phone number in the phone list for Canada. Your website is nothing but a circle that goes nowhere when it comes to helping your customers. I'm no longer sure I want stay one...

Read full review

You cant just edit a mistake, you can try to have it removed after speaking to someone from customer service where they pass it on to another dept. I then wanted to resubmit my review with the corrected info. The next day I was emailed to say they had erased the submitted review but I would not be...

Read full review
Website
2 (514 reviews)
1.9 (168 reviews)
Reviewer's quote

I have found a contact number for Airbnb Uk but no one answers and a message says no help available - go to help page on website - you can see I am having no joy with that! I sent many messages all weekend including the following - Good morning, I waited for hours yesterday having been told that...

Read full review

...I went on the website- there were multiple prices for different dates. I picked the dates I needed and booked it. Thanks for any help you can give me...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (490 reviews)
1.2 (186 reviews)
Reviewer's quote

...which was the friday we received bad news that were unable to come because of renovations so our weekend was canceled they gave us options of receiving a refund of waiting till the next weekend we said no problem we will wait after waiting a whole other week it was the same *** it was said that he canceled our booking and sent back the money on the 3rd saturday this was uncalled for they canceled on us twice for what...

Read full review

I have been asking about my refund with VRBO on two different booking charges. One form June, and the other from early August. The property owner stated that they credited my account in June, and the refund was up to VRBO...

Read full review
Product or Service Quality
1.6 (461 reviews)
1.4 (185 reviews)
Reviewer's quote

I am unhappy with the service provided by airbnb support and I feel that having to explain my situation to various different people every time using an airbnb bot is unefficient, there should be a direct email address that people can use to contact airbnb directly when there is a problem like the...

Read full review

Owner agreed to cancellation but was charged $330 for service fee..

Read full review

Airbnb and VRBO Pros and Cons

Pros
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
  • Variety
  • Ease of use
  • Easy to find properties
Cons
  • Poor customer service
  • Customer service attitude
  • Disinformation
  • Poor customer service
  • Way i was treated
  • Refusal of refund

Airbnb and VRBO Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

Read full review
5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

Read full review
5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

Read full review
5

Island Escapes (Jackie, Kaitlyn, and Sarah have worked tirelessly to make the house perfect! A couple of things worked o...

Read full review

Airbnb and VRBO Most Critical Reviews

Lowest rated reviews
1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

Read full review
1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

Read full review
1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

Read full review
1

Our trip was ruined by this dishonest owner and his unlivable house. We have indisputable photos and texts for evidence....

Read full review

Airbnb and VRBO Latest Reviews

Recent published reviews
No votes

Hello,
This is part of a letter I received from the City of Chicago. I see there is a registration fee, but it shows that...

Read full review
1.6

No one has contacted me to let me know where it is. Said it was being processed weeks ago.
Shawn Bracewell
3181 Buss Drive...

Read full review
No votes

I made a reservation with a host I got email that host mark and Lindsey Cooper was not legitimate and then company...

Read full review
No votes

After calling customer service recently I was told to check the bank statement for the month of February during the...

Read full review

Airbnb and VRBO Products and Services

Most reviewed product and services
  • Airbnb Apartment Rental (170 reviews)
  • Airbnb House Rental (75 reviews)
  • Airbnb Property Rental (51 reviews)
  • Vrbo Property Booking (53 reviews)
  • Vrbo House Rental (34 reviews)
  • Vrbo House Booking (22 reviews)