PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
VRBO

Airbnb and VRBO Overview

Total reviews
900
134
Company responses
0
0
Issues resolved
17
1

Airbnb was first mentioned on PissedConsumer on Mar 22, 2012 and since then this brand received 900 reviews. It is 766 reviews more than VRBO received since May 25, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Airbnb customer support team than with VRBO customer service.

Airbnb and VRBO Consumer Ratings

Rank
43 out of 695 in Travel category
106 out of 695 in Travel Agencies category
Customer service
37 in category
86 in category
Website
31 in category
86 in category
Exchange, Refund and Cancellation Policy
35 in category
55 in category

Airbnb and VRBO Rating Details

Customer service
1.2 (409 reviews)
1.3 (67 reviews)
Reviewer's quote

After a weeks worth of waiting they still have an unlock my account no one at the customer service center seems to care. They asked me to provide documents to show that it’s been cleared even though that information already been provided to them by their provider and the only thing that the...

Jason J

Just received our first payment and the commission fees are way too high to receive funds into our international bank account. I got onto a chat call and asked if I could switch my payout method from a bank to paypal and the chat agent told me that's not possible. He then discontinued the...

Rebecca K
Website
2 (383 reviews)
2 (55 reviews)
Reviewer's quote

...Save yourself money and seek the same house on a different website. Ask the owner a question first, before plunking down your credit card. Often the owner can link you to their direct number...

Myracle

...onto thousands of dollars of other people's money! They don't care about the owners, the guests, or good business, there is only greed coming out of their website - classic behaviour for companies that get too big for their boots!!! Please give me names of other more ethical websites if you know them. Please contact me if you're interested in getting together to make a forceful complaint to the right...

Christine F
Exchange, Refund and Cancellation Policy
1.3 (348 reviews)
1.4 (46 reviews)
Reviewer's quote

...and never give you a proper refund..

PissedConsumer1717315

...After 3 months, 10 "customer service" reps and 3 different departments, I finally got my refund - ridiculous! Will never use VRBO again..

PissedConsumer1615590

Airbnb and VRBO Pros and Cons

Pros
  • Variety of homes and prices
  • Whole concept
  • Variety of homes
  • Variety
  • Online traffic
  • World wide advertisisng
Cons
  • Poor customer service
  • Customer service attitude
  • Customer trust and safety issues no customer protection exists
  • Way i was treated
  • Customer service and company policies
  • Way i was disrespected

Airbnb and VRBO Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

Airbnb and VRBO Most Critical Reviews

Lowest rated reviews
1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

Airbnb and VRBO Latest Reviews

Recent published reviews
1

paid for acommodations overseas--pictures were not what we got--construction site--when we complained and asked for our...

Read all 900 reviews
1

HI , IM SO DISAPPOINTED WITH YOUR SYSTEM. HOW CAN YOU CREDITED THE REFUND BUT SO EASILY TAKE IT OUT FROM MY ACCOUNT ?
IM...

Read all 134 reviews

Airbnb and VRBO Products and Services

Most reviewed product and services
  • Airbnb Apartment Rental (131 reviews)
  • Airbnb Customer Care (106 reviews)
  • Airbnb House Rental (71 reviews)
  • Vrbo House Rental (21 reviews)
  • Vrbo Property Listing (18 reviews)
  • Vrbo Customer Care (16 reviews)