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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 665 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Customer service8
  • Incompetence4
  • Very misleading4
  • Poor customer service4
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Vrbo

Travel Agencies
  • 1 ISSUES RESOLVED
  • 15 TOTAL REVIEWS
  • $3.6K CLAIMED LOSSES
  • $605 AVERAGE LOSS
1.6
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Caymans 1
  • Location 1

Customers don't like

  • Customer service and company policies1
  • Honesty1
  • Instructions on how to cancel1
  • Integrity1
  • Service fee fraud1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous

So far I prefer VRBO over AIRBNB