Airbnb vs VRBO
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Airbnb
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- 16 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 834 TOTAL REVIEWS
Rank
87 out of 397
in Auctions and Marketplaces category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS35
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SUCCESSFUL94%
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AVG CALL DURATION03:27
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ISSUES RESOLVED25%
Top Products and Services
VRBO
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- 1 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 64 TOTAL REVIEWS
Rank
93 out of 638
in Travel Agencies category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS255
-
SUCCESSFUL95%
-
AVG CALL DURATION06:28
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ISSUES RESOLVED31%
Top Products and Services
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Top Rated Airbnb Reviews
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Airbnb - Strict cancellation policy is a SCAM
NEVER book with anyone with a strict cancellation policy. Total SCAM. I cancelled a reservation 30 minutes after booking and lost HALF of the total fe...
Airbnb - Needs to be cleaned
I booked a 2 week stay at an airbnb in Lawndale. When I arrived I noticed some concerns: the bathroom was filthy - hair on the floor and in the tub,...
Airbnb - Unsanitary conditions
Unsanitary conditions Mould growing up the wall outside the shower with pictures. Shower unsanitary can’t be used Ceiling of the shower peeling coming...
Airbnb Advertises Falsely - Profit before Honesty
I recently experienced a truly unpleasant encounter with Airbnb that has left me & my partner totally guttered & disappointed at the way Airbnb Manage...
Do NOT use Airbnb ever!
Place was filthy, had ants everywhere, and was unhealthy to remain there. We contacted Airbnb and were given the run around. We had a 30 day stay...
Airbnb - Accidentally cancelled
I made a reservation to travel to France with my entire family for months in advance. Two weeks before were supposed to go I get a message from...
Unauthorized withdrawal from airbnb
Rental of a condominium in Cozumel. After a few days, it was apparent this condo was not what I had been led to believe. It was not set up for a long...
Airbnb - When in Tallahassee...
Never, ever stay with "SUPERHOST" Jonathon Kill*mann!
Once you gain entry (if you arent tripped by the garden hose semi coiled up and tossed across the...
Once you gain entry (if you arent tripped by the garden hose semi coiled up and tossed across the...
Top Rated VRBO Reviews
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VRBO - Home Owner
I've been with VRBO for 9 years and I have finally quit. I would rather sell my house than *** my upscale real estate the way they are demanding. Unle...
VRBO - Not as advertised
COZY RIVER CABIN Property ID 310039 in Stanley Va Homeowner is Lindy
Pictures on the site are very old. No view from the upper deck due to the over gro...
Pictures on the site are very old. No view from the upper deck due to the over gro...
VRBO's "Book with Confidence Guarantee" is a sham
VRBO customer assistance is truly abysmal, in fact almost non-existent. The 'Book with Confidence ' guarantee is marketing only without any...
VRBO - Rental ripoffs
two weeks ago I search for a one week summer rental in fenwick island, Delaware. I called the number representing the owner, and got VRBO. I booked th...
Property owners get ripped off at VRBO
VRBO is a monopoly that gets the homeowner charged in every possible way. Aside from the $500 fee I pay for the luxury of posting my property on the s...
VRBO - Condo rented was as filthy as filthy could be.
We decided to come to Orange Beach for the first time so I went on Home Away and made a reservation. We we reached our destination we got into our...
VRBO - Property didn't exist
We booked and paid in advance for a vacation rental two months in advance. Upon our drive to the rental, we realize we don't have a lockbox code....
VRBO - Poor customer service
Do not fall for purchasing VRBO’s insurance. I did and it turned out to be worthless. We were given a mandatory evacuation from the State of South...
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How do you compare Airbnb vs VRBO?
I used to think VRBO and Air BNB were parallel in service until recently. VRBO is fine until you have a problem.
Their "book with confidence guarantee" is not actually beinign manifested. I booked a rental recently, after not being able to reach the owner, opted to cancel within the time frame permitted. VRBO site says the owner should contact you wthin 24 hrs to accept. Well, the owner never responded and it appears that my cancellation lingers in limbo.
After contacting VRBO numerous times , realize they had no intention to address and I was told to contact my credit card company. IF you book on air bnb or many of the other sites, once you cancel, hit the button, the cancellation goes through. With VRBO- it's more like a request and if owner doesn't respond the renter is left to figure it out. After a recent discrepancy with a vacation stay last month, air bnb reached out and asked for my response and they reconciled the issue.
Bottom line, Air bnb has a process to assist consumers while VRBO does not and leaves you to fend for yourself. I would discourage booking with VRBO based on their lack of follow up and customer service.
This was our first time using air bnb and I can honestly tell you it will be the last.......
There is no comparison. In four years of renting a vacation home out as an owner, I have plenty of experience with both companies.
Renting through VRBO we get twenty times as many guests as we recieve from Airbnb and Flipkey combined. VRBO is a much easier company to work with. Their employees treat you well.
Their policies are easier to deal with. VRBO also has insurance on each rental covering your home.
So far I prefer VRBO over AIRBNB