PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
1.6
VRBO
1.5
Airbnb
VRBO

Airbnb and VRBO Overview

Total reviews 1370 436
Company responses 0 0
Issues resolved 21 2

Airbnb and VRBO Consumer Ratings

Rank
46 out of 301 in Travel category
132 out of 569 in Travel Agencies category
Customer service
43 in category
100 in category
Website
39 in category
96 in category
Exchange, Refund and Cancellation Policy
33 in category
72 in category
Product or Service Quality
32 in category
82 in category

Airbnb and VRBO Rating Details

Customer service
1.3 (571 reviews)
1.2 (229 reviews)
Reviewer's quote

...Her cabin is beautiful but her customer service and loyalty to her costumers are beyond poor. I would not recommend this place to anyone. And Airbnb did nothing to accommodate my loss and all they said was their will b a penalty to the host...

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VRBO was zero help and i have reached out to them repeatedly and have not received any answer from them until i got a survey to complete on their customer service tonight. I was told my case was being escalated to their health and safety department and that i would be contacted in 24-48 hours but...

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Website
2 (522 reviews)
1.8 (186 reviews)
Reviewer's quote

They are now publishing many countries travel information and restrictions on their own website so the information that they asked me for they already have. I still haven't received my refund and I am becoming increasingly frustrated. I need my money back so as I can book new accommodation for when...

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...I went on the website- there were multiple prices for different dates. I picked the dates I needed and booked it. Thanks for any help you can give me...

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Exchange, Refund and Cancellation Policy
1.4 (500 reviews)
1.2 (205 reviews)
Reviewer's quote

...I got a full refund although it was a non refundable reservation. Very happy..

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we contacted them again and were not offered a refund but a credit for a future booking to be used before June 2021. i contacted Fl Scandi vacations by email with questions as to what would happen if we re-book and travel would not be possible due to covid for whatever reason. i did not receive any...

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Product or Service Quality
1.6 (469 reviews)
1.4 (209 reviews)
Reviewer's quote

...this point, we have had to double pay for these nights (the original booking and the new booking that we moved to after the host asked us to vacate), pay 2x service fees to Airbnb, move our luggage twice and my father had to suffer and move around just 2 days after a 4 hr operation). We deserve a full refund of...

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...Absolutely the worst service Ive ever encountered. My clients have paid, Ive received no funds. Pathetic..

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Airbnb and VRBO Pros and Cons

Pros
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
  • Variety
  • Ease of use
  • Large variety of choices all over the world
Cons
  • Poor customer service
  • Customer service attitude
  • Airbnb nonexistant customer service
  • Poor customer service
  • Way i was treated
  • Refusal of refund

Airbnb and VRBO Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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5

Island Escapes (Jackie, Kaitlyn, and Sarah have worked tirelessly to make the house perfect! A couple of things worked o...

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Airbnb and VRBO Most Critical Reviews

Lowest rated reviews
1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

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1

Sadly there was an instant booking for my property for 3 days when during high season we can only take 7 days stays. I a...

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1

Our trip was ruined by this dishonest owner and his unlivable house. We have indisputable photos and texts for evidence....

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Airbnb and VRBO Latest Reviews

Recent published reviews
No votes

About illegal activities on property 730 Kilkenny Cir Lithonia ga 30058.
We want to know who is responsible for renting t...

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1

I reserved a very expensive property on July 2020, paid half up front of $1500.00 then paid the other half on...

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3.6

Sir/madam, I would like to inform you that the booking above was made on the dates provided above with airbnb and paymen...

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No votes

A guest booked my home but decided she wanted to cancel. I went ahead & cancelled it due to her request but now Im...

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Airbnb and VRBO Products and Services

Most reviewed product and services
  • Airbnb Apartment Rental (174 reviews)
  • Airbnb House Rental (72 reviews)
  • Airbnb Property Rental (51 reviews)
  • Vrbo Property Booking (54 reviews)
  • Vrbo House Rental (34 reviews)
  • Vrbo House Booking (24 reviews)