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Airbnb
VRBO

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Airbnb

Airbnb

1.6
  • 17 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 887 TOTAL REVIEWS
Rank
41 out of 693
in Travel category
Rating Details
Customer service
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    50
  • SUCCESSFUL
    70%
  • AVG CALL DURATION
    03:27
  • ISSUES RESOLVED
    14%
Top Products and Services
1.7
126 reviews
1.8
109 reviews
1.7
71 reviews
VRBO

VRBO

1.5
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 121 TOTAL REVIEWS
Rank
104 out of 682
in Travel Agencies category
Rating Details
Customer service
Website
Product or Service Quality
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    365
  • SUCCESSFUL
    69%
  • AVG CALL DURATION
    06:19
  • ISSUES RESOLVED
    29%
Top Products and Services
1.3
20 reviews
1.6
16 reviews
1.6
15 reviews

How would you compare Airbnb vs VRBO?

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Anonymous
#1727955
Customer service
VBRO has no customer service whatsoever. Airbnb issues me a refund whereas in a similar situation VBRO could care less

Product or Service Quality
Home misrepresented
Anonymous
#1642056

I used to think VRBO and Air BNB were parallel in service until recently. VRBO is fine until you have a problem.

Their "book with confidence guarantee" is not actually beinign manifested. I booked a rental recently, after not being able to reach the owner, opted to cancel within the time frame permitted. VRBO site says the owner should contact you wthin 24 hrs to accept. Well, the owner never responded and it appears that my cancellation lingers in limbo.

After contacting VRBO numerous times , realize they had no intention to address and I was told to contact my credit card company. IF you book on air bnb or many of the other sites, once you cancel, hit the button, the cancellation goes through. With VRBO- it's more like a request and if owner doesn't respond the renter is left to figure it out. After a recent discrepancy with a vacation stay last month, air bnb reached out and asked for my response and they reconciled the issue.

Bottom line, Air bnb has a process to assist consumers while VRBO does not and leaves you to fend for yourself. I would discourage booking with VRBO based on their lack of follow up and customer service.

Anonymous
#1350718

This was our first time using air bnb and I can honestly tell you it will be the last.......

Anonymous
#1338364

There is no comparison. In four years of renting a vacation home out as an owner, I have plenty of experience with both companies.

Renting through VRBO we get twenty times as many guests as we recieve from Airbnb and Flipkey combined. VRBO is a much easier company to work with. Their employees treat you well.

Their policies are easier to deal with. VRBO also has insurance on each rental covering your home.

Anonymous
#1234090

So far I prefer VRBO over AIRBNB

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