Airbnb vs VRBO
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Airbnb
VRBO
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Airbnb
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- 17 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 871 TOTAL REVIEWS
Rank
104 out of 461
in Auctions and Marketplaces category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS48
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SUCCESSFUL73%
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AVG CALL DURATION03:27
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ISSUES RESOLVED14%
Top Products and Services
VRBO
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- 1 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 98 TOTAL REVIEWS
Rank
104 out of 669
in Travel Agencies category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS340
-
SUCCESSFUL73%
-
AVG CALL DURATION06:23
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ISSUES RESOLVED30%
Top Products and Services
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Top Rated Airbnb Reviews
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Airbnb - Unsanitary conditions
Unsanitary conditions Mould growing up the wall outside the shower with pictures. Shower unsanitary can’t be used Ceiling of the shower peeling coming...
Airbnb - Strict cancellation policy is a SCAM
NEVER book with anyone with a strict cancellation policy. Total SCAM. I cancelled a reservation 30 minutes after booking and lost HALF of the total fe...
Airbnb - Needs to be cleaned
I booked a 2 week stay at an airbnb in Lawndale. When I arrived I noticed some concerns: the bathroom was filthy - hair on the floor and in the tub,...
Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T.
I called Airbnb to let them know that I had a signed contract with Ms. Ponga which superseded theirs and any dispute was to be handled my the...
Top Rated VRBO Reviews
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VRBO - Mold City
I rented a vacation home for a week through the Vrbo website, the unit was not as described, was unclean and unsafe. We arrived on July 10 and found...
VRBO - Home Owner
I've been with VRBO for 9 years and I have finally quit. I would rather sell my house than *** my upscale real estate the way they are demanding. Unle...
VRBO - Nightmare in Camuy, PR
On 7/5 we rented a house from Vrbo. When initiating the search, we specifically asked for “entire house” availability/ access. This particular house w...
VRBO - Not as advertised
COZY RIVER CABIN Property ID 310039 in Stanley Va Homeowner is Lindy
Pictures on the site are very old. No view from the upper deck due to the over gro...
Pictures on the site are very old. No view from the upper deck due to the over gro...
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How would you compare Airbnb vs VRBO?
VBRO has no customer service whatsoever. Airbnb issues me a refund whereas in a similar situation VBRO could care less
Product or Service Quality
Home misrepresented
I used to think VRBO and Air BNB were parallel in service until recently. VRBO is fine until you have a problem.
Their "book with confidence guarantee" is not actually beinign manifested. I booked a rental recently, after not being able to reach the owner, opted to cancel within the time frame permitted. VRBO site says the owner should contact you wthin 24 hrs to accept. Well, the owner never responded and it appears that my cancellation lingers in limbo.
After contacting VRBO numerous times , realize they had no intention to address and I was told to contact my credit card company. IF you book on air bnb or many of the other sites, once you cancel, hit the button, the cancellation goes through. With VRBO- it's more like a request and if owner doesn't respond the renter is left to figure it out. After a recent discrepancy with a vacation stay last month, air bnb reached out and asked for my response and they reconciled the issue.
Bottom line, Air bnb has a process to assist consumers while VRBO does not and leaves you to fend for yourself. I would discourage booking with VRBO based on their lack of follow up and customer service.
This was our first time using air bnb and I can honestly tell you it will be the last.......
There is no comparison. In four years of renting a vacation home out as an owner, I have plenty of experience with both companies.
Renting through VRBO we get twenty times as many guests as we recieve from Airbnb and Flipkey combined. VRBO is a much easier company to work with. Their employees treat you well.
Their policies are easier to deal with. VRBO also has insurance on each rental covering your home.
So far I prefer VRBO over AIRBNB