Airbnb vs VRBO
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Airbnb and VRBO Overview
Airbnb and VRBO Consumer Ratings
Airbnb and VRBO Rating Details
Airbnb and VRBO Pros and Cons
- Variety of homes and prices
- Variety of homes
- Whole concept
- Variety
- Ease of use
- Online traffic
- Poor customer service
- Customer service attitude
- Customer trust and safety issues no customer protection exists
- Poor customer service
- Way i was treated
- Refusal of refund
Airbnb and VRBO Most Positive Reviews
Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...
In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...
This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...
Great support and crystal clear information!
Airbnb and VRBO Most Critical Reviews
what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...
My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...
When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....
Our trip was ruined by this dishonest owner and his unlivable house. We have indisputable photos and texts for evidence....
Airbnb and VRBO Latest Reviews
Iam trying to reach the admin/support responsible of Airbnb, as I called customer service number twice today, however no...
I CANCELLED MY RESERVATION BACK ON 5/29/20 AND HAVE YET TO SEE MY REFUND. EVERYTIME I CALL, THEY TELL ME THEY WILL...
I am unable to due to imposed travel restrictions by government of India. I really look forward for your support during...
No idea when they will refund two cancellations. It is very hard to budget when they take the money from my account at...
Airbnb and VRBO Products and Services
- Airbnb Apartment Rental (149 reviews)
- Airbnb Customer Care (113 reviews)
- Airbnb House Rental (73 reviews)
- Vrbo Property Booking (50 reviews)
- Vrbo Customer Care (46 reviews)
- Vrbo House Rental (33 reviews)
So far I prefer VRBO over AIRBNB
How would you compare Airbnb vs VRBO?
VBRO has no customer service whatsoever. Airbnb issues me a refund whereas in a similar situation VBRO could care less
Product or Service Quality
Home misrepresented
I used to think VRBO and Air BNB were parallel in service until recently. VRBO is fine until you have a problem.
Their "book with confidence guarantee" is not actually beinign manifested. I booked a rental recently, after not being able to reach the owner, opted to cancel within the time frame permitted. VRBO site says the owner should contact you wthin 24 hrs to accept. Well, the owner never responded and it appears that my cancellation lingers in limbo.
After contacting VRBO numerous times , realize they had no intention to address and I was told to contact my credit card company. IF you book on air bnb or many of the other sites, once you cancel, hit the button, the cancellation goes through. With VRBO- it's more like a request and if owner doesn't respond the renter is left to figure it out. After a recent discrepancy with a vacation stay last month, air bnb reached out and asked for my response and they reconciled the issue.
Bottom line, Air bnb has a process to assist consumers while VRBO does not and leaves you to fend for yourself. I would discourage booking with VRBO based on their lack of follow up and customer service.
This was our first time using air bnb and I can honestly tell you it will be the last.......