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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 736 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service13
  • Customer service attitude13
  • Disinformation5
  • Very misleading4
  • Suspicious data gathering4
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VRBO

Travel Agencies
  • 1 ISSUES RESOLVED
  • 18 TOTAL REVIEWS
  • $17.1K CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Location 1
  • Honest company 1
  • Caymans 1

Customers don't like

  • Service fee fraud1
  • Integrity1
  • Instructions on how to cancel1
  • Honesty1
  • Customer service and company policies1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
Jackson, Wisconsin, United States #1350718

This was our first time using air bnb and I can honestly tell you it will be the last.......

Anonymous
#1338364

There is no comparison.In four years of renting a vacation home out as an owner, I have plenty of experience with both companies.

Renting through VRBO we get twenty times as many guests as we recieve from Airbnb and Flipkey combined. VRBO is a much easier company to work with. Their employees treat you well.

Their policies are easier to deal with.VRBO also has insurance on each rental covering your home.

Anonymous
Browns Summit, North Carolina, United States #1234090

So far I prefer VRBO over AIRBNB