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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 772 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service42
  • Customer service attitude15
  • Disinformation5
  • Customer trust and safety issues no customer protection exists5
  • Very misleading4
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Viator

Travel Agencies
Has verified representatives
  • 11 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 446 TOTAL REVIEWS
  • $76.1K CLAIMED LOSSES
  • $599 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 4
  • Ease of booking 4
  • Viator is totally unreliable 3
  • Tours 2

Customers don't like

  • Customer service28
  • Unresponsive8
  • Customer care8
  • Slow customer service6
  • Lack of service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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