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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 723 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Poor customer service12
  • Disinformation5
  • Suspicious data gathering4
  • Very misleading4
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Viator

Travel Agencies
Has verified representatives
  • 9 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 250 TOTAL REVIEWS
  • $30.9K CLAIMED LOSSES
  • $328 AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Easy to book 8
  • Ease of purchase 3
  • Good tours 2
  • Viator is totally unreliable 2
  • Tours 2

Customers don't like

  • Customer care7
  • Unresponsive6
  • Customer service5
  • Lack of service5
  • Slow customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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