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TripAdvisor

1.2
?

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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 31 TOTAL REVIEWS
Rank
139 out of 588
in Travel Agencies category
Rating Details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    02:44
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
2 reviews
1
2 reviews
1
1 reviews

Airbnb

1.6
?

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  • 16 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 803 TOTAL REVIEWS
Rank
71 out of 281
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    25
  • SUCCESSFUL
    92%
  • AVG CALL DURATION
    03:44
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
109 reviews
1.9
91 reviews
1.6
63 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare TripAdvisor vs Airbnb?

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user54614696
#1499634

Trip Advisor stabbed us in the back after 10 years by dredging up a 9+ year old review and refusing to tell us who, what, when but insisting on penalising us for it. How the *** are we supposed to train staff about a fictional cloud of smoke and mirrors?AirBnB offers cheaper commission rates but does not seem to require legal compliance from its accommodation providers - bad for guests, bad for the industry - but they appear to be trying to rectify that.We have paused or closed or removed nearly all accounts for Drip Advisor, even removing tracking cookies.

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