PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and TripAdvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
TripAdvisor

Airbnb and TripAdvisor Overview

Total reviews 1328 56
Company responses 0 0
Issues resolved 20 1

Airbnb and TripAdvisor Consumer Ratings

Rank
43 out of 320 in Travel category
14 out of 174 in Review Websites and Directories category
Customer service
38 in category
9 in category
Website
36 in category
11 in category
Product or Service Quality
27 in category
12 in category
Reliability
23 in category
3 in category

Airbnb and TripAdvisor Rating Details

Customer service
1.3 (560 reviews)
1.5 (28 reviews)
Reviewer's quote

How can this company run a business in Canada and not have a customer service phone number in the phone list for Canada. Your website is nothing but a circle that goes nowhere when it comes to helping your customers. I'm no longer sure I want stay one...

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...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

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Website
2 (514 reviews)
1.7 (28 reviews)
Reviewer's quote

I have found a contact number for Airbnb Uk but no one answers and a message says no help available - go to help page on website - you can see I am having no joy with that! I sent many messages all weekend including the following - Good morning, I waited for hours yesterday having been told that...

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Several messages later they said that I would need to contact the hotel to get my refund since: "This reservation is booked on Tripadvisor website in partnership with the hotel, however, your booking was managed by the hotel and payment was made directly to the hotel. " As i said I never contacted...

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Product or Service Quality
1.6 (461 reviews)
1.6 (25 reviews)
Reviewer's quote

I am unhappy with the service provided by airbnb support and I feel that having to explain my situation to various different people every time using an airbnb bot is unefficient, there should be a direct email address that people can use to contact airbnb directly when there is a problem like the...

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...When you make a reservation through TripAdvisor you pay a non-refundable "service fee. " When you need service you are stonewalled. Save your money and book with one of their competitors!..

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Reliability
1.4 (156 reviews)
2.5 (10 reviews)
Reviewer's quote

We payed on the 2nd of September 2020 booking for the 26th saturday to 28th monday 2020 ONE day before Saturday 26th which was the friday we received bad news that were unable to come because of renovations so our weekend was canceled they gave us options of receiving a refund of waiting till the...

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Please advise, I wrote a review and after 30 minutes deleted it, I want to make sure that a hotel will not see it as an issue was sorted so fast and I dont want this deleted review to be seen by the hotel. Please advise

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Airbnb and TripAdvisor Pros and Cons

Pros
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
  • Closing my account due to their nazi-like treatment of us
  • Helping 9000 people for free
  • Aaa
Cons
  • Poor customer service
  • Customer service attitude
  • Disinformation
  • Lack of ethics
  • Total impossibility of contacting them
  • Total impossiblility of complaining

Airbnb and TripAdvisor Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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5

...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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5

The date is suppose to be 3/21/20 -3/22/20 not 3/28/20-3/29/20. Im at the front desk at the hotel now.waiting for the...

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Airbnb and TripAdvisor Most Critical Reviews

Lowest rated reviews
1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

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1

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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1

Trip Advisor recommended this travel agency which is a travel company that takes your money and then with crook tricks a...

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Airbnb and TripAdvisor Latest Reviews

Recent published reviews
No votes

Hello,
This is part of a letter I received from the City of Chicago. I see there is a registration fee, but it shows that...

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No votes

Hi there, I cancelled my booking 920208****156 but I donot received my refund.

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No votes

I made a reservation with a host I got email that host mark and Lindsey Cooper was not legitimate and then company...

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5

Please advise, I wrote a review and after 30 minutes deleted it, I want to make sure that a hotel will not see it as an...

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Airbnb and TripAdvisor Products and Services

Most reviewed product and services
  • Airbnb Apartment Rental (170 reviews)
  • Airbnb House Rental (75 reviews)
  • Airbnb Property Rental (51 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Review Listing (2 reviews)
  • Tripadvisor Travel Review Listing (2 reviews)