PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and TripAdvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
TripAdvisor

Airbnb and TripAdvisor Overview

Total reviews
900
37
Company responses
0
0
Issues resolved
17
1

Airbnb was first mentioned on PissedConsumer on Mar 22, 2012 and since then this brand received 900 reviews. It is 863 reviews more than TripAdvisor received since Apr 24, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TripAdvisor customer support team than with Airbnb customer service.

Airbnb and TripAdvisor Consumer Ratings

Rank
43 out of 695 in Travel category
13 out of 224 in Review Websites and Directories category
Customer service
37 in category
6 in category
Website
31 in category
11 in category
Product or Service Quality
32 in category
11 in category

Airbnb and TripAdvisor Rating Details

Customer service
1.2 (409 reviews)
1.2 (18 reviews)
Reviewer's quote

After a weeks worth of waiting they still have an unlock my account no one at the customer service center seems to care. They asked me to provide documents to show that it’s been cleared even though that information already been provided to them by their provider and the only thing that the...

Jason J

...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

Gary C
Website
2 (383 reviews)
1.5 (18 reviews)
Reviewer's quote

...Save yourself money and seek the same house on a different website. Ask the owner a question first, before plunking down your credit card. Often the owner can link you to their direct number...

Myracle

Through the TripAdvisor website, my family rented a property (203 Villas Del Mar Blvd, Popotla, Mexico) from 3/24/18 thru 4/2/18. TripAdvisor and the property owner both greatly MIS-REPRESENTED the home, as well as the property grounds itself. The property was listed to be in Rosarito, Mexico and...

Liceth Z
Product or Service Quality
1.5 (334 reviews)
1.3 (15 reviews)
Reviewer's quote

My family of four booked a family vacation 6 weeks ago in Breckenridge, paid the deposit and were given a confirmation through AIRBNB. We booked tickets, asked for time off and then got a notice that David and Lauren had changed their mind and rented the unit for more money through VRBO. When we...

Anne H

https://www.tripadvisor.com/Hotel_Review-g44197-d1636654-Reviews-California_Motel-California_Missouri.html#photos;aggregationId=101&albumid=101&filter=2&ff=109424557

max

Airbnb and TripAdvisor Pros and Cons

Pros
  • Variety of homes and prices
  • Whole concept
  • Variety of homes
  • Helping 9000 people for free
  • Closing my account due to their nazi-like treatment of us
Cons
  • Poor customer service
  • Customer service attitude
  • Customer trust and safety issues no customer protection exists
  • Lack of ethics
  • Lack of service rectifying fraud perpetrated using ta fk logo
  • I would like trip advisor not to recommend vayama com any more

Airbnb and TripAdvisor Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

5

...

Airbnb and TripAdvisor Most Critical Reviews

Lowest rated reviews
1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

1

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

Airbnb and TripAdvisor Latest Reviews

Recent published reviews
1

paid for acommodations overseas--pictures were not what we got--construction site--when we complained and asked for our...

Read all 900 reviews
1

The owner would not give me a room once I show him I book on TripAdvisor!

Read all 37 reviews

Airbnb and TripAdvisor Products and Services

Most reviewed product and services
  • Airbnb Apartment Rental (131 reviews)
  • Airbnb Customer Care (106 reviews)
  • Airbnb House Rental (71 reviews)
  • Tripadvisor Customer Care (4 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Review Listing (2 reviews)