PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and TripAdvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
TripAdvisor

Airbnb and TripAdvisor Overview

Total reviews
1142
52
Company responses
0
0
Issues resolved
19
1

Airbnb and TripAdvisor Consumer Ratings

Rank
41 out of 313 in Travel category
15 out of 167 in Review Websites and Directories category
Customer service
39 in category
9 in category
Website
31 in category
12 in category
Product or Service Quality
29 in category
12 in category
Reliability
25 in category
4 in category

Airbnb and TripAdvisor Rating Details

Customer service
1.3 (493 reviews)
1.4 (26 reviews)
Reviewer's quote

...Garbage company, no odeagow they are successful with this type of customer service..

Read full review

...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

Read full review
Website
2 (458 reviews)
1.6 (26 reviews)
Reviewer's quote

...Emails and attempts to contact via the website, I am in disbelief that these people actually are successful. Im not sure what happened but airbnb were once good. I have been locked out of my account and any time I attempt to contact airbnb it ends in a giant fail..

Read full review

Several messages later they said that I would need to contact the hotel to get my refund since: "This reservation is booked on Tripadvisor website in partnership with the hotel, however, your booking was managed by the hotel and payment was made directly to the hotel. " As i said I never contacted...

Read full review
Product or Service Quality
1.5 (402 reviews)
1.5 (23 reviews)
Reviewer's quote

...This is some really poor customer service, especially from a big company like Airbnb..

Read full review

...When you make a reservation through TripAdvisor you pay a non-refundable "service fee. " When you need service you are stonewalled. Save your money and book with one of their competitors!..

Read full review
Reliability
1.4 (97 reviews)
2.2 (9 reviews)
Reviewer's quote

Travel ban to travel where reservation is, ban issued by the governor of the state I live in or we can be fined up to 500$ A day.

Read full review

Bought two tickets for reunion tower in Dallas and was given the wrong time when the restaurant would be close and cannot get to fix it

Read full review

Airbnb and TripAdvisor Pros and Cons

Pros
  • Variety of homes and prices
  • Variety of homes
  • Whole concept
  • Helping 9000 people for free
  • Closing my account due to their nazi-like treatment of us
  • Aaa
Cons
  • Poor customer service
  • Customer service attitude
  • Customer trust and safety issues no customer protection exists
  • Lack of ethics
  • Total impossibility of contacting them
  • Total impossiblility of complaining

Airbnb and TripAdvisor Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

Read full review
5

...

Read full review
5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

Read full review
5

The date is suppose to be 3/21/20 -3/22/20 not 3/28/20-3/29/20. Im at the front desk at the hotel now.waiting for the...

Read full review

Airbnb and TripAdvisor Most Critical Reviews

Lowest rated reviews
1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

Read full review
1

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

Read full review
1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

Read full review
1

Trip Advisor recommended this travel agency which is a travel company that takes your money and then with crook tricks a...

Read full review

Airbnb and TripAdvisor Latest Reviews

Recent published reviews
No votes

I was ringing to complain about damage to my house which will affect a booking in less that 24 hours I could not get...

Read full review
No votes

Hi
All my reviews since 2016 have vanished.

Read full review
No votes

Hello
My name is Beverley and I am a host for Airbnb for a few years now.
I had a client in March that came for 3 days and...

Read full review
1

Bought two tickets for reunion tower in Dallas and was given the wrong time when the restaurant would be close and...

Read full review

Airbnb and TripAdvisor Products and Services

Most reviewed product and services
  • Airbnb Apartment Rental (151 reviews)
  • Airbnb Customer Care (115 reviews)
  • Airbnb House Rental (73 reviews)
  • Tripadvisor Customer Care (6 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Review Listing (2 reviews)