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Airbnb

1.6
?

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  • 16 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 849 TOTAL REVIEWS
Rank
102 out of 435
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    40
  • SUCCESSFUL
    88%
  • AVG CALL DURATION
    03:27
  • ISSUES RESOLVED
    20%
Top Products and Services
1.7
119 reviews
1.8
107 reviews
1.7
69 reviews

TripAdvisor

1.3
?

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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 33 TOTAL REVIEWS
Rank
130 out of 650
in Travel Agencies category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    02:44
  • ISSUES RESOLVED
    0%
Top Products and Services
1.2
4 reviews
1.5
2 reviews
1
2 reviews

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user54614696
#1499634

Trip Advisor stabbed us in the back after 10 years by dredging up a 9+ year old review and refusing to tell us who, what, when but insisting on penalising us for it. How the *** are we supposed to train staff about a fictional cloud of smoke and mirrors?AirBnB offers cheaper commission rates but does not seem to require legal compliance from its accommodation providers - bad for guests, bad for the industry - but they appear to be trying to rectify that.We have paused or closed or removed nearly all accounts for Drip Advisor, even removing tracking cookies.

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