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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 697 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Customer service8
  • Disinformation5
  • Poor customer service4
  • Very misleading4
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Sundance Vacations

Travel Agencies
  • 0 ISSUES RESOLVED
  • 147 TOTAL REVIEWS
  • $81.7K CLAIMED LOSSES
  • $3.7K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Presentation 1

Customers don't like

  • Misleading presentations5
  • Having to get our money returned2
  • Refusal to communicate via writing2
  • Rude employee1
  • Texting when i did not allow for that1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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