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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 657 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service21
  • Customer service attitude20
  • Poor customer service16
  • Business ethics8
  • How they handle consumer confidence7
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Priceline

Travel Agencies
  • 4 ISSUES RESOLVED
  • 1015 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $432 AVERAGE LOSS
1.3
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Not a thing to like 5
  • Worst 4
  • Chat feature 3
  • Price 3
  • Ease of booking 2

Customers don't like

  • Horrible customer service35
  • Did not receive refund30
  • Given the runaround15
  • Customer service13
  • Stole my money12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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