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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 759 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service42
  • Customer service attitude15
  • Disinformation5
  • Customer trust and safety issues no customer protection exists5
  • Very misleading4
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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1129 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $429 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Your people were friendly and patient 1

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround9
  • Poor phone service7
  • Failure to disclose and resolve6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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