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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 700 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Customer service8
  • Disinformation5
  • Poor customer service4
  • Very misleading4
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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 368 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Easy to book 3
  • Price 2
  • Complaint solved after i had sent out almost 400 emails 1
  • Site filters 1
  • Easiness 1

Customers don't like

  • Customer service6
  • Ability to change4
  • Near useless website3
  • Poor contact information3
  • No refund for their mistake3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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