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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 686 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Customer service8
  • Incompetence4
  • Very misleading4
  • Poor customer service4
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Onetravel

Travel Agencies
  • 2 ISSUES RESOLVED
  • 231 TOTAL REVIEWS
  • $83.6K CLAIMED LOSSES
  • $889 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Cheap price 1
  • Easy use of website 1
  • Great web site 1
  • Low price 1
  • This company and responsible 1

Customers don't like

  • Scam data on website4
  • Difficulty getting refund4
  • Price fraud4
  • Service3
  • Trickery2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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