Start a new comparison
Delete

Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 689 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Customer service8
  • Incompetence4
  • Very misleading4
  • Poor customer service4
Delete

Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 210 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $430 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Convenience of reserving online 4
  • What was promised 3
  • Price 2
  • Present you a hotel and they are not really 1
  • Prior purchases were okay 1

Customers don't like

  • Lack of customer service9
  • Different product than advertised5
  • Unethical business practice3
  • No help at all2
  • Took my money2
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion