Start a new comparison
Delete

Airbnb

Travel Agencies
  • 9 ISSUES RESOLVED
  • 615 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Variety of homes and prices 8
  • Search filters 5
  • Variety of homes 4
  • Whole concept 4
  • Website ease of use 4

Customers don't like

  • Customer service19
  • Customer service attitude18
  • Poor customer service15
  • Business ethics8
  • Disinformation7
Delete

Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 203 TOTAL REVIEWS
  • $47.9K CLAIMED LOSSES
  • $444 AVERAGE LOSS
1.3
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • What was promised 3
  • Convenience of reserving online 3
  • Price 2

Customers don't like

  • Lack of customer service17
  • Change in price5
  • Different product than advertised5
  • Took my money5
  • No help at all4
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Comment as anonymous or
Add your nickname and location
Terms of Service
Post Comment
Cancel
Be first to start a discussion.