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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 661 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Customer service8
  • Incompetence4
  • Very misleading4
  • Poor customer service4
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Hotels

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 95 TOTAL REVIEWS
  • $23.8K CLAIMED LOSSES
  • $418 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Prior good experience when nothing went wrong 1

Customers don't like

  • Lies2
  • Bait-and-switch tactics1
  • Response reaction1
  • Really poor price guarantee policy1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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