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Airbnb

Travel Agencies
  • 11 ISSUES RESOLVED
  • 640 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service21
  • Customer service attitude20
  • Poor customer service15
  • Business ethics8
  • How they handle consumer confidence7
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Hotels

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 93 TOTAL REVIEWS
  • $23.8K CLAIMED LOSSES
  • $425 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Prior good experience when nothing went wrong 1

Customers don't like

  • Really poor price guarantee policy2
  • Bait-and-switch tactics2
  • Lies2
  • When they make a mistake it is your problem not theirs1
  • Will not respond1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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