PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HomeAway and Airbnb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HomeAway
Airbnb

HomeAway and Airbnb Overview

Total reviews 345 1297
Company responses 0 0
Issues resolved 3 19

HomeAway and Airbnb Consumer Ratings

Rank
59 out of 317 in Travel category
43 out of 317 in Travel category
Customer service
44 in category
No votes
Exchange, Refund and Cancellation Policy
38 in category
No votes
Website
48 in category
No votes
Price Affordability
44 in category
No votes

HomeAway and Airbnb Rating Details

Customer service
1.1 (173 reviews)
No votes
Reviewer's quote

...The most frustrating part is the lack of customer service and the attitude of indifference exhibited by the people that answer the phone at HomeAway. When they can't resolve a problem, the rep states that they will have someone return the call. However, the return call is never received...

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How can this company run a business in Canada and not have a customer service phone number in the phone list for Canada. Your website is nothing but a circle that goes nowhere when it comes to helping your customers. I'm no longer sure I want stay one...

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Exchange, Refund and Cancellation Policy
1.2 (154 reviews)
No votes
Reviewer's quote

... problem and an added frustration factor is the difficulty Owners have navigating this website!!! I am VERY UNHAPPY with your company and I believe you should refund my processing fee!....

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...The host nor Airbnb will refund our money due to their strict policy of "no cancellations" UNLESS THERE ARE EXTENUATING CIRCUMSTANCES. COVID FALLS UNDER THAT CLAUSE. We have been fighting with them since March to get a refund...

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Website
1.6 (137 reviews)
No votes
Reviewer's quote

I have not received my travelers payment as of yet and the travelers are at the end of their stay!! After being disconnected on the chat and finally getting connected to someone on the phone I have spent 2 hours trying to rectify this. I was told there was no booking for this person, and then I was...

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Your website is horrible there is no customer service number to call to cancel and sending emails through your system is not working also canceling through your system is not working I follow step-by-step and it does not except. I am looking to cancel my November 3 trip to Mexico due to the fact...

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Price Affordability
1.7 (106 reviews)
No votes
Reviewer's quote

Four weeks before we travel to France for my sons wedding we found out the property owner was not even renting his place out! HomeAway blamed the owner and gave us no help other than false promises! Had to seek private place at double the price, I spent two weeks “begging” for help!!!!..

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...We were charged more than advertised price ..

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HomeAway and Airbnb Pros and Cons

Pros
  • Customer service non responsive when problem is difficult
  • Very little about this company
  • Was nice seeing what you were going to rent
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
Cons
  • Customer service
  • Property owners totally unaccountable to customers
  • Attitude of it is not us to deal it is your problem to resolve
  • Poor customer service
  • Customer service attitude
  • Disinformation

HomeAway and Airbnb Most Positive Reviews

Top rated reviews
5

I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good...

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5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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5

I recently made a reservation on Property ID HA-8VN903 1034079VB. Two days later the property manager informed me that t...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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HomeAway and Airbnb Most Critical Reviews

Lowest rated reviews
1

The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours,...

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1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

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1

Found a property to rent in Florida on home away.com so I messaged the renter via the homeway website. I got an answer...

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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HomeAway and Airbnb Latest Reviews

Recent published reviews
5

Hello I am a house manager and I was asked to cancel a reservation. The system however does not let me do so and it asks...

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1

CI hosted back in January 2020. It was my first time hosting and I followed the instructions from Airbnb to receive a...

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No votes

On 16 August the owner to a VRBO in Maui cancelled on me when I made a reservation for a two night stay (17-19 August) a...

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No votes

Hello,
I am currently booked in a place that was falser advertised. There is construction everywhere and there are two ol...

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HomeAway and Airbnb Products and Services

Most reviewed product and services
  • Homeaway Property Rental (65 reviews)
  • Homeaway Property Listing (45 reviews)
  • Homeaway Customer Care (45 reviews)
  • Airbnb Apartment Rental (166 reviews)
  • Airbnb Customer Care (118 reviews)
  • Airbnb House Rental (75 reviews)