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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 743 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service43
  • Customer service attitude14
  • Disinformation5
  • Very misleading4
  • Suspicious data gathering4
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Homeaway

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 53 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $6.7K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Old model 1
  • Normaly they have good customer service 1
  • Customer service non responsive when problem is difficult 1

Customers don't like

  • Property owners totally unaccountable to customers3
  • Customer service3
  • No refund2
  • Inability and complete lack of understanding2
  • Ignorance of customer service staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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