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Airbnb
HomeAway

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Airbnb

Airbnb

1.6
  • 17 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 887 TOTAL REVIEWS
Rank
40 out of 693
in Travel category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    50
  • SUCCESSFUL
    70%
  • AVG CALL DURATION
    03:27
  • ISSUES RESOLVED
    14%
Top Products and Services
1.7
126 reviews
1.8
109 reviews
1.7
71 reviews
HomeAway

HomeAway

1.4
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 270 TOTAL REVIEWS
Rank
48 out of 693
in Travel category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    203
  • SUCCESSFUL
    54%
  • AVG CALL DURATION
    07:43
  • ISSUES RESOLVED
    20%
Top Products and Services
1.3
60 reviews
1.3
45 reviews
1.6
42 reviews

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