PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goto Guatemala and Airbnb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goto Guatemala
Airbnb

Goto Guatemala and Airbnb Overview

Total reviews
1
1014
Company responses
0
0
Issues resolved
0
18

Goto Guatemala and Airbnb Consumer Ratings

Rank
396 out of 544 in Travel Agencies category
41 out of 318 in Travel category
Customer service
No votes
38 in category
Website
No votes
30 in category
Exchange, Refund and Cancellation Policy
No votes
32 in category
Product or Service Quality
No votes
30 in category

Goto Guatemala and Airbnb Rating Details

Customer service
No votes
1.3 (442 reviews)
Reviewer's quote

No items

Customer service is a joke, I have been trying for weeks to get a resolution to a situation. The host and air bnb accepted our reservation and money for the dates requested. A few weeks later, the host contacted me via air bnb messenger and said that she had a family staying there since march and...

Read full review
Website
No votes
2.1 (412 reviews)
Reviewer's quote

No items

I was booking for 2 accommodation, you guys told on the website if we cancel the accommodation we will get full refund due corona? But I dont get that. I only get half price? How it works? That is unfair. Could you please assist us please...

Read full review
Exchange, Refund and Cancellation Policy
No votes
1.3 (383 reviews)
Reviewer's quote

No items

I need to apply for a refund of my trip to Formentera 8th of June to 17th of June but your site makes it impossible, which is breaking the law. Please contact me on the above email address or phone number as I am about to contact a consumer rights lawyer to collect the money. Thank you..

Read full review
Product or Service Quality
No votes
1.5 (358 reviews)
Reviewer's quote

No items

...I took a picture of the screen where it was very clear that the service fee was not to be charged..

Read full review

Goto Guatemala and Airbnb Pros and Cons

Pros
No votes
  • Variety of homes and prices
  • Variety of homes
  • Whole concept
Cons
No votes
  • Poor customer service
  • Customer service attitude
  • Customer trust and safety issues no customer protection exists

Goto Guatemala and Airbnb Most Positive Reviews

Top rated reviews
No votes
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

Read full review
No votes
5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

Read full review

Goto Guatemala and Airbnb Most Critical Reviews

Lowest rated reviews
No votes
1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

Read full review
No votes
1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

Read full review

Goto Guatemala and Airbnb Latest Reviews

Recent published reviews
No votes
No votes

Airbnb's booking confirms
Check In : Monday May 25, 2020 | 2 AM
Check Out : Tuesday May 26, 2020 | 11 AM
I checked in past...

Read full review
No votes
No votes

Airbnb was super helpful in sorting out my issue.

Read full review

Goto Guatemala and Airbnb Products and Services

Most reviewed product and services
No votes
  • Airbnb Apartment Rental (144 reviews)
  • Airbnb Customer Care (111 reviews)
  • Airbnb House Rental (73 reviews)