PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlipKey and Airbnb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlipKey
Airbnb

FlipKey and Airbnb Overview

Total reviews
288
1074
Company responses
0
0
Issues resolved
7
18

FlipKey and Airbnb Consumer Ratings

Rank
56 out of 315 in Travel category
41 out of 315 in Travel category
Customer service
41 in category
38 in category
Website
46 in category
31 in category
Exchange, Refund and Cancellation Policy
31 in category
32 in category
Price Affordability
43 in category
30 in category

FlipKey and Airbnb Rating Details

Customer service
1.1 (122 reviews)
1.3 (469 reviews)
Reviewer's quote

...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

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...This is ridiculous, i have never experienced such terrible customer service. I need a full refund and would like to be reimbursed for the extra fees i had to pay because of this screw up..

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Website
1.7 (113 reviews)
2 (438 reviews)
Reviewer's quote

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

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You have blocked my listing due to multiple efforts to reset password via help center and website. I have now lost 4 bookings. No one has contacted me despite 3 promises a supervisor would call "soon"...

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Exchange, Refund and Cancellation Policy
1.4 (76 reviews)
1.3 (404 reviews)
Reviewer's quote

...You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company..

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...Charlène continues to refuse to refund our deposit against the current Airbnb policy. This is very poor service and not acceptable..

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Price Affordability
1.7 (71 reviews)
2.3 (336 reviews)
Reviewer's quote

...Joe who then said the next week was available but price was 4200. 00. This was after the season and holiday weekend in September...

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It took Greg 3 days to get back to us in which the price of the new recommend place went up $500. 00. I messaged greg that it had gone up and requested to speak to a manager because it was Greg's fault that he took 3 days to respond that now we can't afford to go because it's out of our price range...

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FlipKey and Airbnb Pros and Cons

Pros
  • Old flipkey
  • Old practices
  • Ease of use of website
  • Variety of homes and prices
  • Variety of homes
  • Whole concept
Cons
  • Poor customer service
  • Website
  • Broken website
  • Poor customer service
  • Customer service attitude
  • Customer trust and safety issues no customer protection exists

FlipKey and Airbnb Most Positive Reviews

Top rated reviews
4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

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5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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4

Metal railing on balcony one piece broken off of where it was soldered on and sleeper couch one end broken and springs...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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FlipKey and Airbnb Most Critical Reviews

Lowest rated reviews
1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

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1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

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1

Here is part of an email that I just now sent to a prospective tenant:

" I do apologize. Flipkey.com required a 'base...

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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FlipKey and Airbnb Latest Reviews

Recent published reviews
1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

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1

This is one of many messages that i have sent. this is ridiculous and inconvenient. My airbnb was cancled by the host a...

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No votes

They called me and left a voicemail to respond to some email they supposedly sent. There is no email and I've never...

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1

Airbnb donates to BLM. Marxist, anti-father, anti-family, anti-American organization. Will never use Airbnb again.

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FlipKey and Airbnb Products and Services

Most reviewed product and services
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Customer Care (24 reviews)
  • Airbnb Apartment Rental (147 reviews)
  • Airbnb Customer Care (112 reviews)
  • Airbnb House Rental (73 reviews)