PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlipKey and Airbnb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlipKey
Airbnb

FlipKey and Airbnb Overview

Total reviews 288 1329
Company responses 0 0
Issues resolved 7 20

FlipKey and Airbnb Consumer Ratings

Rank
56 out of 320 in Travel category
43 out of 320 in Travel category
Customer service
44 in category
38 in category
Website
46 in category
36 in category
Exchange, Refund and Cancellation Policy
30 in category
31 in category
Price Affordability
41 in category
29 in category

FlipKey and Airbnb Rating Details

Customer service
1.1 (122 reviews)
1.3 (561 reviews)
Reviewer's quote

...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

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...Her cabin is beautiful but her customer service and loyalty to her costumers are beyond poor. I would not recommend this place to anyone. And Airbnb did nothing to accommodate my loss and all they said was their will b a penalty to the host...

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Website
1.7 (113 reviews)
2 (515 reviews)
Reviewer's quote

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

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I have found a contact number for Airbnb Uk but no one answers and a message says no help available - go to help page on website - you can see I am having no joy with that! I sent many messages all weekend including the following - Good morning, I waited for hours yesterday having been told that...

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Exchange, Refund and Cancellation Policy
1.4 (76 reviews)
1.3 (491 reviews)
Reviewer's quote

...You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company..

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...which was the friday we received bad news that were unable to come because of renovations so our weekend was canceled they gave us options of receiving a refund of waiting till the next weekend we said no problem we will wait after waiting a whole other week it was the same *** it was said that he canceled our booking and sent back the money on the 3rd saturday this was uncalled for they canceled on us twice for what...

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Price Affordability
1.7 (71 reviews)
2.2 (403 reviews)
Reviewer's quote

...Joe who then said the next week was available but price was 4200. 00. This was after the season and holiday weekend in September...

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...We were charged more than advertised price ..

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FlipKey and Airbnb Pros and Cons

Pros
  • Old flipkey
  • Old practices
  • Ease of use of website
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
Cons
  • Poor customer service
  • Website
  • Broken website
  • Poor customer service
  • Customer service attitude
  • Disinformation

FlipKey and Airbnb Most Positive Reviews

Top rated reviews
4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

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5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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4

Metal railing on balcony one piece broken off of where it was soldered on and sleeper couch one end broken and springs...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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FlipKey and Airbnb Most Critical Reviews

Lowest rated reviews
1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

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1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

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1

Here is part of an email that I just now sent to a prospective tenant:

" I do apologize. Flipkey.com required a 'base...

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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FlipKey and Airbnb Latest Reviews

Recent published reviews
1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

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1.8

My rental was canceled. I had already put down my deposit and everything was confirmed so I sent out invitations to 7...

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No votes

They called me and left a voicemail to respond to some email they supposedly sent. There is no email and I've never...

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No votes

Hello,
This is part of a letter I received from the City of Chicago. I see there is a registration fee, but it shows that...

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FlipKey and Airbnb Products and Services

Most reviewed product and services
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Vacation Package Booking (21 reviews)
  • Airbnb Apartment Rental (170 reviews)
  • Airbnb House Rental (75 reviews)
  • Airbnb Property Rental (51 reviews)