PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlipKey and Airbnb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


FlipKey and Airbnb Overview

Total reviews
Company responses
Issues resolved

Airbnb was first mentioned on PissedConsumer on Mar 22, 2012 and since then this brand received 914 reviews. It is 626 reviews more than FlipKey received since Mar 29, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with FlipKey customer support team and Airbnb customer service.

FlipKey and Airbnb Consumer Ratings

52 out of 550 in Travel category
44 out of 550 in Travel category
Customer service
40 in category
37 in category
43 in category
31 in category
38 in category
37 in category

According to consumer ratings and reviews, Airbnb ranks 8 points higher in the Travel category than FlipKey. People gave FlipKey 1.1 stars for Customer service criterion in Travel category and it is 61 points higher than the worst rated brand in this category. At the same time, Airbnb was rated 1.2 stars for Customer service criterion in this category and it is 64 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Airbnb has a higher rating than FlipKey. Regarding Staff criterion, consumers gave FlipKey 1.3 stars and it is 62% greater than other in category. Airbnb however was rated 1.3 stars and it is 63% greater than other in category.

FlipKey and Airbnb Rating Details

Customer service
1.1 (122 reviews)
1.2 (412 reviews)
Reviewer's quote

...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

Donna B

...I have called customer service who say there is no account in my name and they cannot help me. I have made 4 calls to no avail..

1.7 (113 reviews)
2 (386 reviews)
Reviewer's quote

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..


...Save yourself money and seek the same house on a different website. Ask the owner a question first, before plunking down your credit card. Often the owner can link you to their direct number...

1.3 (101 reviews)
1.3 (292 reviews)
Reviewer's quote

...Some of their staff just don't know what they're talking about and some are just downright rude. They sent an email to one of my guests and attached correspondence they had sent to me - by mistake. ..


Yes of course, airbnb did not turn up to either property to either pre arranged time and date, and I had to pay my staff for sitting on their backsides watching TV waiting for airbnb to turn up. So once again I have to contact airbnb to get a credit for $236 which they charged for these 2 non...

Allan P

FlipKey and Airbnb Pros and Cons

  • Old flipkey
  • Old practices
  • Ease of use of website
  • Variety of homes and prices
  • Whole concept
  • Variety of homes
  • Poor customer service
  • Website
  • Broken website
  • Poor customer service
  • Customer service attitude
  • Customer trust and safety issues no customer protection exists

FlipKey and Airbnb Most Positive Reviews

Top rated reviews

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...


Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

FlipKey and Airbnb Most Critical Reviews

Lowest rated reviews

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...


what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

FlipKey and Airbnb Latest Reviews

Recent published reviews

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

Read all 288 reviews

Cancelled accommodation last minute before flying.

Read all 914 reviews

FlipKey and Airbnb Products and Services

Most reviewed product and services
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Customer Care (24 reviews)
  • Airbnb Apartment Rental (133 reviews)
  • Airbnb Customer Care (106 reviews)
  • Airbnb House Rental (73 reviews)