PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FlipKey and Airbnb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FlipKey
1.4
Airbnb
1.6
FlipKey
Airbnb

FlipKey and Airbnb Overview

Total reviews 289 1370
Company responses 0 0
Issues resolved 7 21

FlipKey and Airbnb Consumer Ratings

Rank
59 out of 301 in Travel category
46 out of 301 in Travel category
Customer service
48 in category
43 in category
Website
52 in category
39 in category
Exchange, Refund and Cancellation Policy
32 in category
33 in category
Price Affordability
46 in category
34 in category

FlipKey and Airbnb Rating Details

Customer service
1.1 (122 reviews)
1.3 (571 reviews)
Reviewer's quote

...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

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...Her cabin is beautiful but her customer service and loyalty to her costumers are beyond poor. I would not recommend this place to anyone. And Airbnb did nothing to accommodate my loss and all they said was their will b a penalty to the host...

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Website
1.7 (113 reviews)
2 (522 reviews)
Reviewer's quote

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

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They are now publishing many countries travel information and restrictions on their own website so the information that they asked me for they already have. I still haven't received my refund and I am becoming increasingly frustrated. I need my money back so as I can book new accommodation for when...

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Exchange, Refund and Cancellation Policy
1.4 (76 reviews)
1.4 (500 reviews)
Reviewer's quote

...You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company..

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...I got a full refund although it was a non refundable reservation. Very happy..

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Price Affordability
1.7 (71 reviews)
2.2 (409 reviews)
Reviewer's quote

...Joe who then said the next week was available but price was 4200. 00. This was after the season and holiday weekend in September...

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...We were charged more than advertised price ..

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FlipKey and Airbnb Pros and Cons

Pros
  • Old flipkey
  • Old practices
  • Ease of use of website
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
Cons
  • Poor customer service
  • Website
  • Broken website
  • Poor customer service
  • Customer service attitude
  • Airbnb nonexistant customer service

FlipKey and Airbnb Most Positive Reviews

Top rated reviews
4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

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5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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4

Metal railing on balcony one piece broken off of where it was soldered on and sleeper couch one end broken and springs...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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FlipKey and Airbnb Most Critical Reviews

Lowest rated reviews
1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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1

Here is part of an email that I just now sent to a prospective tenant:

" I do apologize. Flipkey.com required a 'base...

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1

Sadly there was an instant booking for my property for 3 days when during high season we can only take 7 days stays. I a...

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FlipKey and Airbnb Latest Reviews

Recent published reviews
No votes

Dear FlipKey
I just restarted my site after shutting it down and several years of not using it. When going through all th...

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No votes

About illegal activities on property 730 Kilkenny Cir Lithonia ga 30058.
We want to know who is responsible for renting t...

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1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

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3.6

Sir/madam, I would like to inform you that the booking above was made on the dates provided above with airbnb and paymen...

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FlipKey and Airbnb Products and Services

Most reviewed product and services
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Vacation Package Booking (21 reviews)
  • Airbnb Apartment Rental (174 reviews)
  • Airbnb House Rental (72 reviews)
  • Airbnb Property Rental (51 reviews)