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Airbnb

1.6
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  • 16 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 815 TOTAL REVIEWS
Rank
77 out of 336
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    25
  • SUCCESSFUL
    92%
  • AVG CALL DURATION
    03:44
  • ISSUES RESOLVED
    0%
Top Products and Services
1.7
114 reviews
1.8
96 reviews
1.7
66 reviews

FlipKey

1.4
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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 280 TOTAL REVIEWS
Rank
38 out of 540
in Travel category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    4
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    07:57
  • ISSUES RESOLVED
    0%
Top Products and Services
1.7
34 reviews
1.7
30 reviews
1.5
24 reviews

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Anonymous
Calgary, Alberta, Canada #1348911

If you measure professionalism, payment speed, fairness & openness, Airbnb is way better than tripadvisor / flipkey, esp. when there is a situation out of normal routine and customer service help is required.

With Airbnb, calls are answered quickly, by people speaking English well.

They usually know their stuff, and get to facts & solve any issue in a fair way quickly.

With tripadvisor / flipkey, its total opposite. Almost all their customer service personnel speak with very strong accent. (Feel like you are calling a weird place in the Middle East.) Even worse, they are not remotely interested in figuring out what happened. Instead, their hidden policy is to trick and coerce hosts to refund, even if facts are crystal clear such as a shady guest is trying to blackmail / bilk honest hosts.

These two companies are not on the same level at all. Were cancelling all our listings with tripadvisor / flipkey, for a host can easily lose thousands of dollars, due to the fact that tripadvisor / flipkey allows any shady guest to bilk from honest hosts by simply fabricating a fake complaint.

But on the other side of the coin, I guess any shady deadbeat should enjoy booking through tripadvisor / flipkey. One can move into a hosts place, spend a day or a week, use all facilities and leave without paying anything. For the only trick a bilker needs to pull, is to send an unfounded complaint saying things like property is not as expected, and tripadvisor / flipkey would hold back the payment, disregarding any cancellation policy, rental rules & facts.

So yes, Tripadvisor / flipkey for cheaters & deadbeats! Travel for free!

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