PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and FlipKey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
FlipKey

Airbnb and FlipKey Overview

Total reviews
901
288
Company responses
0
0
Issues resolved
17
7

Airbnb was first mentioned on PissedConsumer on Mar 22, 2012 and since then this brand received 901 reviews. It is 613 reviews more than FlipKey received since Mar 29, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Airbnb customer support team and FlipKey customer service.

Airbnb and FlipKey Consumer Ratings

Rank
44 out of 696 in Travel category
52 out of 696 in Travel category
Customer service
37 in category
41 in category
Website
31 in category
39 in category
Exchange, Refund and Cancellation Policy
35 in category
32 in category

According to consumer ratings and reviews, Airbnb ranks 8 points higher in the Travel category than FlipKey. People gave Airbnb 1.2 stars for Customer service criterion in Travel category and it is 61 points higher than the worst rated brand in this category. At the same time, FlipKey was rated 1.1 stars for Customer service criterion in this category and it is 57 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Airbnb has a higher rating than FlipKey. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Airbnb 1.3 stars and it is 64% greater than other in category. FlipKey however was rated 1.4 stars and it is 67% greater than other in category.

Airbnb and FlipKey Rating Details

Customer service
1.2 (409 reviews)
1.1 (122 reviews)
Reviewer's quote

After a weeks worth of waiting they still have an unlock my account no one at the customer service center seems to care. They asked me to provide documents to show that it’s been cleared even though that information already been provided to them by their provider and the only thing that the...

Jason J

...There was no effort made to make it right to the customer. I would not recommend using FlipKey especially when there are other companies that advertise properties for Snowbirds. Ron..

Ron E
Website
2 (383 reviews)
1.7 (113 reviews)
Reviewer's quote

...Save yourself money and seek the same house on a different website. Ask the owner a question first, before plunking down your credit card. Often the owner can link you to their direct number...

Myracle

...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

Chenell
Exchange, Refund and Cancellation Policy
1.3 (348 reviews)
1.4 (76 reviews)
Reviewer's quote

...and never give you a proper refund..

PissedConsumer1717315

...called to verify cancellation policy in the event of a hurricane. Booked over the phone for an agreed deposit (which was on the site) of 996. 00, total booking of 3300...

Diana

Airbnb and FlipKey Pros and Cons

Pros
  • Variety of homes and prices
  • Whole concept
  • Variety of homes
  • Old flipkey
  • Old practices
  • Ease of use of website
Cons
  • Poor customer service
  • Customer service attitude
  • Customer trust and safety issues no customer protection exists
  • Poor customer service
  • Website
  • Broken website

Airbnb and FlipKey Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

Airbnb and FlipKey Most Critical Reviews

Lowest rated reviews
1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

Airbnb and FlipKey Latest Reviews

Recent published reviews

I booked a apartment 12 days. Straight away the host came back to me to say they could not host me. the next day i went...

Read all 901 reviews
1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

Read all 288 reviews

Airbnb and FlipKey Products and Services

Most reviewed product and services
  • Airbnb Apartment Rental (131 reviews)
  • Airbnb Customer Care (106 reviews)
  • Airbnb House Rental (71 reviews)
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Customer Care (24 reviews)