PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and FlipKey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
1.6
FlipKey
1.4
Airbnb
FlipKey

Airbnb and FlipKey Overview

Total reviews 1431 289
Company responses 0 0
Issues resolved 21 7

Airbnb and FlipKey Consumer Ratings

Rank
46 out of 327 in Travel category
60 out of 327 in Travel category
Customer service
44 in category
50 in category
Website
39 in category
52 in category
Exchange, Refund and Cancellation Policy
33 in category
32 in category
Product or Service Quality
32 in category
46 in category

Airbnb and FlipKey Rating Details

Customer service
1.3 (581 reviews)
1.1 (122 reviews)
Reviewer's quote

Unable to reach customer service Horrible getting help. Do not commendery teerrtb srrvice..

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...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

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Website
2 (533 reviews)
1.7 (113 reviews)
Reviewer's quote

...It wasnt waterfront and the dock described in the airbnb website was completely destroyed. Not only all of that bit the cottage itself was on a very small plot of land with like 7 other sheds they ran power to and called a home to rent. Not only all of that..

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...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

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Exchange, Refund and Cancellation Policy
1.4 (509 reviews)
1.4 (76 reviews)
Reviewer's quote

Airbnb service was incompetent to resolve or answer questions, regarding cancellation of a reservation due to death in the family. They also failed to follow up in 2 business days when pressed for answers, customer contacted them 3rd day to no avail - even their Senior Ambassador (Sherri) was very...

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...You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company..

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Product or Service Quality
1.6 (478 reviews)
1.2 (25 reviews)
Reviewer's quote

...Can never get through to customer service...

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Once 5 days hits and numerous calls to flipkey managers and quality control team I get told it’s gonna take 10 days to clear. Meanwhile I cannot use my card because flipkey has $3700 in credit tied up in authorizations and every time I call to get it removed I get told, there is nothing we can do,...

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Airbnb and FlipKey Pros and Cons

Pros
  • Variety of homes and prices
  • Option of staying in a house
  • Variety of homes
  • Old flipkey
  • Old practices
  • Ease of use of website
Cons
  • Poor customer service
  • Customer service attitude
  • Airbnb nonexistant customer service
  • Poor customer service
  • Website
  • Broken website

Airbnb and FlipKey Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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4

Metal railing on balcony one piece broken off of where it was soldered on and sleeper couch one end broken and springs...

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Airbnb and FlipKey Most Critical Reviews

Lowest rated reviews
1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

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1

Sadly there was an instant booking for my property for 3 days when during high season we can only take 7 days stays. I a...

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1

Here is part of an email that I just now sent to a prospective tenant:

" I do apologize. Flipkey.com required a 'base...

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Airbnb and FlipKey Latest Reviews

Recent published reviews
No votes

Called 1800 number no answer. I want someone to talk to, this is totally poor service. I want a live voice, you took my...

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No votes

Dear FlipKey
I just restarted my site after shutting it down and several years of not using it. When going through all th...

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No votes

Im locked out from my Airbnb Hostessing account. I am requesting for my 2018 &;;;;;;;; 2021 tax summary earnings...

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1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

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