PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Airbnb and FlipKey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Airbnb
FlipKey

Airbnb and FlipKey Overview

Total reviews 1305 288
Company responses 0 0
Issues resolved 19 7

Airbnb and FlipKey Consumer Ratings

Rank
43 out of 318 in Travel category
58 out of 318 in Travel category
Customer service
41 in category
45 in category
Website
39 in category
49 in category
Exchange, Refund and Cancellation Policy
34 in category
32 in category
Product or Service Quality
31 in category
42 in category

Airbnb and FlipKey Rating Details

Customer service
1.3 (554 reviews)
1.1 (122 reviews)
Reviewer's quote

How can this company run a business in Canada and not have a customer service phone number in the phone list for Canada. Your website is nothing but a circle that goes nowhere when it comes to helping your customers. I'm no longer sure I want stay one...

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...Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah..

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Website
2 (508 reviews)
1.7 (113 reviews)
Reviewer's quote

I have found a contact number for Airbnb Uk but no one answers and a message says no help available - go to help page on website - you can see I am having no joy with that! I sent many messages all weekend including the following - Good morning, I waited for hours yesterday having been told that...

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...2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!! ..

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Exchange, Refund and Cancellation Policy
1.3 (483 reviews)
1.4 (76 reviews)
Reviewer's quote

...The host nor Airbnb will refund our money due to their strict policy of "no cancellations" UNLESS THERE ARE EXTENUATING CIRCUMSTANCES. COVID FALLS UNDER THAT CLAUSE. We have been fighting with them since March to get a refund...

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...You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company..

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Product or Service Quality
1.5 (451 reviews)
1.2 (25 reviews)
Reviewer's quote

I am unhappy with the service provided by airbnb support and I feel that having to explain my situation to various different people every time using an airbnb bot is unefficient, there should be a direct email address that people can use to contact airbnb directly when there is a problem like the...

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Once 5 days hits and numerous calls to flipkey managers and quality control team I get told it’s gonna take 10 days to clear. Meanwhile I cannot use my card because flipkey has $3700 in credit tied up in authorizations and every time I call to get it removed I get told, there is nothing we can do,...

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Airbnb and FlipKey Pros and Cons

Pros
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
  • Old flipkey
  • Old practices
  • Ease of use of website
Cons
  • Poor customer service
  • Customer service attitude
  • Disinformation
  • Poor customer service
  • Website
  • Broken website

Airbnb and FlipKey Most Positive Reviews

Top rated reviews
5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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4

I stayed in a rental property on June 18-23 the deposit should have been returned on July 3. I was told the owner said t...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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4

Metal railing on balcony one piece broken off of where it was soldered on and sleeper couch one end broken and springs...

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Airbnb and FlipKey Most Critical Reviews

Lowest rated reviews
1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

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1

I list with flipkey and can only say that there is a *** in charge.
Their system is a complete mess and customer care is...

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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1

Here is part of an email that I just now sent to a prospective tenant:

" I do apologize. Flipkey.com required a 'base...

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Airbnb and FlipKey Latest Reviews

Recent published reviews
No votes

I need to speak to someone please call me at +15043260659

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1

I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full...

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1

My experience so far as messaged to Airbnb -
Hi, I have been sending messages through your help contact page on airbnb an...

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No votes

They called me and left a voicemail to respond to some email they supposedly sent. There is no email and I've never...

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Airbnb and FlipKey Products and Services

Most reviewed product and services
  • Airbnb Apartment Rental (166 reviews)
  • Airbnb Customer Care (118 reviews)
  • Airbnb House Rental (75 reviews)
  • Flipkey Property Rentals (34 reviews)
  • Flipkey Property Listing (30 reviews)
  • Flipkey Customer Care (24 reviews)