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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 746 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service42
  • Customer service attitude14
  • Disinformation5
  • Very misleading4
  • Suspicious data gathering4
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Festiva

Hotels and Resorts
Has verified representatives
  • 3 ISSUES RESOLVED
  • 380 TOTAL REVIEWS
  • $970K CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Location 5
  • Parking 4
  • Customer service 3
  • Savings 2
  • Front desk attendants 2

Customers don't like

  • Customer service11
  • Time wasted on phone lies3
  • Deceitfulness the company uses3
  • Trying to charge inappropriate fees2
  • How they manage money2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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