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Airbnb

Travel Agencies
  • 9 ISSUES RESOLVED
  • 616 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Variety of homes and prices 8
  • Search filters 5
  • Variety of homes 4
  • Whole concept 4
  • Website ease of use 4

Customers don't like

  • Customer service19
  • Customer service attitude18
  • Poor customer service15
  • Business ethics8
  • Disinformation7
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ExploreTrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 22 TOTAL REVIEWS
  • $1M CLAIMED LOSSES
  • $92K AVERAGE LOSS
1.6
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Good price 1

Customers don't like

  • Customer service4
  • Refused refund3
  • Double charged2
  • Will never use2
  • Service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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