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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 744 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Staff
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service42
  • Customer service attitude14
  • Disinformation5
  • Very misleading4
  • Suspicious data gathering4
Delete
  • 1 ISSUES RESOLVED
  • 40 TOTAL REVIEWS
  • $49.6K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
1.7
Customer service
Website
Staff
  • Countries 4
  • Tour guide 2
  • Payment plans 2
  • Marketing 2
  • Excursions 2

Customers don't like

  • Food5
  • Customer service5
  • Cancellation policy5
  • Dishonest company4
  • Hotels3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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