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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 746 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service42
  • Customer service attitude14
  • Disinformation5
  • Very misleading4
  • Suspicious data gathering4
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Edreams

Travel Agencies
Has verified representatives
  • 4 ISSUES RESOLVED
  • 172 COMPANY RESPONSES
  • 217 TOTAL REVIEWS
  • $79.5K CLAIMED LOSSES
  • $795 AVERAGE LOSS
2.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Unprofessional 5
  • Pathetic 5
  • Product 3
  • Flight and hotel 2
  • Cheap fare 2

Customers don't like

  • Customer service32
  • Wrong booking information6
  • Steal money from you6
  • No refund policy6
  • Inaccuracies and phone charges5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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