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Airbnb

Travel Agencies
  • 13 ISSUES RESOLVED
  • 656 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service21
  • Customer service attitude20
  • Poor customer service16
  • Business ethics8
  • How they handle consumer confidence7
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Edreams

Travel Agencies
Has verified representatives
  • 3 ISSUES RESOLVED
  • 158 COMPANY RESPONSES
  • 197 TOTAL REVIEWS
  • $78K CLAIMED LOSSES
  • $821 AVERAGE LOSS
2.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Unprofessional 5
  • Pathetic 5
  • Advertised price 2
  • Product 2
  • Flight and hotel 2

Customers don't like

  • Customer service18
  • No refund policy11
  • Steal money from you10
  • Fraud9
  • Inaccuracies and phone charges9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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