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Airbnb

Travel Agencies
  • 11 ISSUES RESOLVED
  • 618 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Variety of homes and prices 8
  • Search filters 5
  • Variety of homes 4
  • Whole concept 4
  • Website ease of use 4

Customers don't like

  • Customer service19
  • Customer service attitude18
  • Poor customer service15
  • Business ethics8
  • Disinformation7
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Edreams

Travel Agencies
Has verified representatives
  • 2 ISSUES RESOLVED
  • 158 COMPANY RESPONSES
  • 185 TOTAL REVIEWS
  • $74.9K CLAIMED LOSSES
  • $823 AVERAGE LOSS
2.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Pathetic 4
  • Unprofessional 3
  • Advertised price 2
  • Product 2

Customers don't like

  • Customer service18
  • No refund policy10
  • Price deception8
  • Wrong booking information8
  • Steal money from you8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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