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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 656 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service21
  • Customer service attitude20
  • Poor customer service16
  • Business ethics8
  • How they handle consumer confidence7
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Craigslist

Auctions and Internet Stores
  • 1 ISSUES RESOLVED
  • 117 TOTAL REVIEWS
  • $28.7K CLAIMED LOSSES
  • $896 AVERAGE LOSS
2.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Will wait and see 3
  • Free 3
  • Previous positive experiences getting things sold or rented 1

Customers don't like

  • Disappeared with the money5
  • Customer service and unjust removal of ads2
  • His integrity or manner of service or follow thru2
  • Flagged posts cannot be deleted by posting person1
  • Had to hire someone else to undo what he did1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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