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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 780 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service42
  • Customer service attitude15
  • Disinformation5
  • Customer trust and safety issues no customer protection exists5
  • Very misleading4
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Craigslist

Auctions and Marketplaces
  • 1 ISSUES RESOLVED
  • 604 TOTAL REVIEWS
  • $59.2K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Will wait and see 5
  • Free 3
  • No help 2
  • It is very confusing 2
  • I liked this site 1

Customers don't like

  • Non - existent support2
  • No care or concern for the people that user their site2
  • Its is time consuming and very hard to figure out2
  • Inability to reach customer service2
  • His integrity or manner of service or follow thru2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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