Airbnb vs Costco Travel

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Airbnb

Travel Agencies
  • 8 ISSUES RESOLVED
  • 581 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude20
  • Customer service19
  • Poor customer service15
  • Business ethics8
  • Disinformation7

Products by Airbnb

No items

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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 63 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $1K AVERAGE LOSS
2.6
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Hotels and airline accommodations 3
  • Discount rate 1
  • Original price 1
  • Personalization of my trip 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service5
  • Customer service4
  • Poor customer service3
  • Unable to cancel from the webpage2
  • Worst customer service and problem resolution2

Products by Costco Travel

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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