Start a new comparison
Delete

Airbnb

Travel Agencies
  • 12 ISSUES RESOLVED
  • 646 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service21
  • Customer service attitude20
  • Poor customer service15
  • Business ethics8
  • How they handle consumer confidence7
Delete

Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $962 AVERAGE LOSS
2.7
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Hotels and airline accommodations 3
  • Original price 1
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service5
  • Customer service4
  • Poor customer service3
  • Unable to cancel from the webpage2
  • Worst customer service and problem resolution2
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.