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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 729 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service13
  • Customer service attitude13
  • Disinformation5
  • Very misleading4
  • Suspicious data gathering4
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Cheaptickets

Travel Agencies
  • 0 ISSUES RESOLVED
  • 64 TOTAL REVIEWS
  • $27.3K CLAIMED LOSSES
  • $827 AVERAGE LOSS
1.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Easy to book 1
  • Cheap ticket prices 1

Customers don't like

  • Lack of regard for customer3
  • Customer service2
  • No organization or follow through1
  • Longest waiting time1
  • Impolite customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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