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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 711 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Poor customer service11
  • Disinformation5
  • Incompetence4
  • Very misleading4
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Cheapoair

Travel Agencies
  • 2 ISSUES RESOLVED
  • 1154 TOTAL REVIEWS
  • $450K CLAIMED LOSSES
  • $971 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Cheaper price 10
  • Idea of cheap travel 8
  • How easy the website was to use 4
  • Price 4
  • Reasonable price they lure you into their snatchcave 3

Customers don't like

  • Poor customer service28
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Poor phone customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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