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Airbnb

Travel Agencies
  • 13 ISSUES RESOLVED
  • 656 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service21
  • Customer service attitude20
  • Poor customer service16
  • Business ethics8
  • How they handle consumer confidence7
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Bookvip

Travel Agencies
Has verified representatives
  • 5 ISSUES RESOLVED
  • 179 COMPANY RESPONSES
  • 259 TOTAL REVIEWS
3.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Prices 5
  • Price 3
  • Services 1
  • What i was promised 1
  • Vacation spots 1

Customers don't like

  • Poor customer service18
  • Having my reservation cancelled10
  • Shady8
  • No refund7
  • Illegal practices6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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