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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 729 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Whole concept 5
  • Search filters 5
  • Website ease of use 4
  • Variety of homes 4

Customers don't like

  • Poor customer service13
  • Customer service attitude13
  • Disinformation5
  • Very misleading4
  • Suspicious data gathering4
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Bookvip

Travel Agencies
Has verified representatives
  • 5 ISSUES RESOLVED
  • 193 COMPANY RESPONSES
  • 281 TOTAL REVIEWS
3.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Prices 5
  • Price 3
  • What i was promised 1
  • Vacation spots 1
  • Services 1

Customers don't like

  • Poor customer service9
  • Shady4
  • Put on long hold3
  • No refund3
  • I do not like book vip and will never use it g3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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