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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 690 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Customer service8
  • Incompetence4
  • Very misleading4
  • Poor customer service4
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Bookvip

Travel Agencies
Has verified representatives
  • 5 ISSUES RESOLVED
  • 186 COMPANY RESPONSES
  • 267 TOTAL REVIEWS
3.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Prices 5
  • Price 3
  • Services 1
  • What i was promised 1
  • Vacation spots 1

Customers don't like

  • Poor customer service9
  • Shady4
  • Having my reservation cancelled3
  • Put on long hold3
  • No refund3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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