PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Booking and Airbnb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Booking
Airbnb

Booking and Airbnb Overview

Total reviews 170 1303
Company responses 0 0
Issues resolved 2 19

Booking and Airbnb Consumer Ratings

Rank
39 out of 317 in Travel category
43 out of 317 in Travel category
Customer service
No votes
39 in category
Website
No votes
38 in category
Exchange, Refund and Cancellation Policy
No votes
33 in category
Discounts and Special Offers
No votes
27 in category

Booking and Airbnb Rating Details

Customer service
No votes
1.3 (553 reviews)
Reviewer's quote

...I own my own business and no customer service and this place doesn't have any. I had left 2 messages with owner with NO returned call. I took pictures of this horrible room if you need proof of this room of disaster..

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How can this company run a business in Canada and not have a customer service phone number in the phone list for Canada. Your website is nothing but a circle that goes nowhere when it comes to helping your customers. I'm no longer sure I want stay one...

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Website
No votes
2 (507 reviews)
Reviewer's quote

I had made a confirmation at a hotel and checked in on a Friday evening, On Monday morning when I was going to checkout I had noticed that the website booking. com had charged me the security deposit which was not normal for this hotel (I had stayed there before) and found it strange that the front...

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Your website is horrible there is no customer service number to call to cancel and sending emails through your system is not working also canceling through your system is not working I follow step-by-step and it does not except. I am looking to cancel my November 3 trip to Mexico due to the fact...

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Exchange, Refund and Cancellation Policy
No votes
1.3 (483 reviews)
Reviewer's quote

...com about a refund (Amount of $104. 95) for a cancellation on June 25th to the Hamptons Inn in Athens Ohio. I made AND cancelled the reservation all in the same day...

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...The host nor Airbnb will refund our money due to their strict policy of "no cancellations" UNLESS THERE ARE EXTENUATING CIRCUMSTANCES. COVID FALLS UNDER THAT CLAUSE. We have been fighting with them since March to get a refund...

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Discounts and Special Offers
No votes
1.5 (370 reviews)
Reviewer's quote

You charge my credit unauthorized.Please call 805.2451084 or 805.245.9463

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...I wasted several hours of my life with a customer service rep who said he would send a special offer to correct it. But of course he couldn't and had to talk to other people and would call me back, etc. I emphasized that they needed to remember the separate cleaning fee and the damage deposit...

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Booking and Airbnb Pros and Cons

Pros
  • Hard to get customer service
  • Ease of seeing many hotel prices at one time
  • Easy to use website and app
  • Variety of homes and prices
  • Variety of homes
  • Option of staying in a house
Cons
  • Terrible customer service
  • Refund policy
  • To cancel the non-refund policy
  • Poor customer service
  • Customer service attitude
  • Disinformation

Booking and Airbnb Most Positive Reviews

Top rated reviews
5

I reserved a room for the wrong day, my mistake. I immediately called the hotel who told me they were sold out anyway....

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5

Check-in 10/17/2014,host Frederica Derie demanding we clean shower. 10/18/ exited room, door left open purse on...

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5

I try. To many time to get my confirmation number and PIN number to check my reservation June 16 / 19. Greek town...

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5

This the third time i'm actually booking an apartment from airbnb. I can say airbnb did a fantastic job until today, I c...

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Booking and Airbnb Most Critical Reviews

Lowest rated reviews
1

I have been using booking.com for a long time for my business and leisure trips. And, I was always happy with the servic...

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1

what a shambles! Found Secret Garden in Lymington UK on 4th, reserved it, (£55 bed no breakfast plus £60 cleaning fee -...

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1

We had 4 days at the Majestic Colonial resort booked through booking.com. We left on the last day covered in painful...

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1

When I rented my apt with Air B&B, there was NOTHING on the site about how using the service in NYC is illegal....

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Booking and Airbnb Latest Reviews

Recent published reviews
No votes

Booking has not contacted me to discuss the issue

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No votes

I accidentally made 2 reservations for the same weekend and the refused to give back full refund .. I have a...

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No votes

They never contacted me, to hear my complaint,

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No votes

I need help with a refund i accidentally made 2 reservations for 2 different places for the same wknd .. The host only...

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Booking and Airbnb Products and Services

Most reviewed product and services
  • Booking Room Booking (36 reviews)
  • Booking Customer Care (15 reviews)
  • Booking Red Roof Inn Room Booking (2 reviews)
  • Airbnb Apartment Rental (166 reviews)
  • Airbnb Customer Care (118 reviews)
  • Airbnb House Rental (75 reviews)