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Airbnb

Travel Agencies
  • 14 ISSUES RESOLVED
  • 701 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude13
  • Customer service8
  • Disinformation5
  • Poor customer service4
  • Very misleading4
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Apple Vacations

Travel Agencies
  • 0 ISSUES RESOLVED
  • 121 TOTAL REVIEWS
  • $75.5K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Cancun 1
  • Place was very nice 1

Customers don't like

  • Emotional distress1
  • No solution provided1
  • Service1
  • Service after sale1
  • Settlement1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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