Airbnb vs American Airlines

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Airbnb

Travel Agencies
  • 8 ISSUES RESOLVED
  • 583 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Variety of homes and prices 8
  • Search filters 5
  • Whole concept 5
  • Variety of homes 4
  • Website ease of use 4

Customers don't like

  • Customer service attitude20
  • Customer service19
  • Poor customer service15
  • Business ethics8
  • Disinformation7

Products by Airbnb

No items

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  • 2 ISSUES RESOLVED
  • 537 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Website
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Staff
  • Finally getting home 7
  • Worse customer service at any level 3
  • Worst 3
  • Miles 2
  • Pricing and available flights 2

Customers don't like

  • Poor customer service25
  • Customer relations24
  • Delay after delay13
  • Lack of help resolving issues10
  • Rude attendant9

Products by American Airlines

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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