PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Optix and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Optix
LensCrafters

Air Optix and LensCrafters Overview

Total reviews
50
591
Company responses
0
0
Issues resolved
1
0

Air Optix and LensCrafters Consumer Ratings

Rank
160 out of 472 in Medical Supplies and Equipment category
107 out of 472 in Medical Supplies and Equipment category
Reliability
100 in category
95 in category
Product or Service Quality
125 in category
93 in category
Price Affordability
82 in category
125 in category
Value for money
129 in category
116 in category

Air Optix and LensCrafters Rating Details

Reliability
1.2 (22 reviews)
1.3 (82 reviews)
Reviewer's quote

Constant Blurred vision. Not even cleaning it with saline helps. Feels like there's a film on my lenses. Any advice?

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Been waiting on my contacts for almost 3 months an all I get is the run around I did everything they asked me to do an still no results an now I'm told I can't get my contacts until the store opens back up an which I been in the contacts they gave me since March an can't do nothing to help me, I...

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Product or Service Quality
1.2 (22 reviews)
1.6 (95 reviews)
Reviewer's quote

...Since they were sold to Alcon (from Ciba Vision) the quality has extremely changed - from the best contacts to an absolute rubbish! Mainly recent 2-3 years. For those who were used to them this is nightmare, because it’s not easy to find new brand, especially if you need steps 0. 25 over -5...

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...I have called the customer care service line multiple times. I have filled out the link They form they send to my iPhone requesting my glasses be sent 3 times. No response from anyone...

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Price Affordability
2 (21 reviews)
1.7 (106 reviews)
Reviewer's quote

...I thought that it would be much more comfortable because price is twice as the Baush and DISAPOINTMENT. They are uncomfortable and they blurry your vision, and on top of that it is difficult to get them out of the eye. Also you get constant feeling that something is in your eye...

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...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

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Value for money
1.1 (21 reviews)
1.4 (80 reviews)
Reviewer's quote

...I have a year's supply of this junk and I'm going to have to replace them with something usable and throw away this money..

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...They refunded my money and told me to go elsewhere but will not refund the money to my vision insurance company or continue to try to resolve this issue. I am not able to get new glasses without the insurance so completely got ripped off by LC..

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Air Optix and LensCrafters Pros and Cons

Pros
  • Lenses are very comfortable
  • Low price
  • Lenses
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Quality of product
  • Wasting my money
  • Quality
  • Customer service
  • Poor service
  • Over priced

Air Optix and LensCrafters Most Positive Reviews

Top rated reviews
3.3

For two years in a row I have been suckered into the rebate program. The first year after my rebate failed to show up I...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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No votes
5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Air Optix and LensCrafters Most Critical Reviews

Lowest rated reviews
1

I have always worn contacts and I went to a new doctor and he decided to put me in air optix.. it has been a nightmare...

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

I used Air Optix for astigmatism. First box was ok the second box for each eye was not. It felt like sand was in my...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Air Optix and LensCrafters Latest Reviews

Recent published reviews
1

Constant Blurred vision. Not even cleaning it with saline helps. Feels like there's a film on my lenses. Any advice?

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No votes

My package was not received

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2

I’ve been wearing Air Optix Aqua more than 15 years. Since they were sold to Alcon (from Ciba Vision) the quality has...

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1.8

Back in November of 2018 I had my eye exam at lens crafters. I had purchase an Oakley frame with wide lens transition, b...

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Air Optix and LensCrafters Products and Services

Most reviewed product and services
  • Air Optix Contact Lenses (26 reviews)
  • Air Optix Aqua Contact Lenses (14 reviews)
  • Air Optix Rebate (4 reviews)
  • Lenscrafters Eyeglasses (103 reviews)
  • Lenscrafters Customer Care (56 reviews)
  • Lenscrafters Manager (53 reviews)