PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Optix and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Optix

Air Optix and LensCrafters Overview

Total reviews
Company responses
Issues resolved

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 676 reviews. It is 633 reviews more than Air Optix received since Jun 20, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Air Optix customer support team than with LensCrafters customer service.

Air Optix and LensCrafters Consumer Ratings

129 out of 636 in Medical Supplies and Equipment category
85 out of 636 in Medical Supplies and Equipment category
Price Affordability
73 in category
114 in category
Value for money
121 in category
112 in category
88 in category
91 in category

According to consumer ratings and reviews, LensCrafters ranks 44 points higher in the Medical Supplies and Equipment category than Air Optix. People gave Air Optix 2.2 stars for Price Affordability criterion in Medical Supplies and Equipment category and it is 111 points higher than the worst rated brand in this category. At the same time, LensCrafters was rated 1.7 stars for Price Affordability criterion in this category and it is 70 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that LensCrafters has a higher rating than Air Optix. Regarding Reliability criterion, consumers gave Air Optix 1.3 stars and it is 52% greater than other in category. LensCrafters however was rated 1.3 stars and it is 51% greater than other in category.

Air Optix and LensCrafters Rating Details

Price Affordability
2.2 (18 reviews)
1.7 (91 reviews)
Reviewer's quote

...I thought that it would be much more comfortable because price is twice as the Baush and DISAPOINTMENT. They are uncomfortable and they blurry your vision, and on top of that it is difficult to get them out of the eye. Also you get constant feeling that something is in your eye...


...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C
Value for money
1.2 (18 reviews)
1.4 (64 reviews)
Reviewer's quote

I've been wearing contacts for over 20 years, with no trouble at all. I was recently prescribed Air Optix at my regular exam. All was fine for the first week, and then all of a sudden, my eyes began to feel like sandpaper was being scraped over them. They were itchy, watery, and mucousy. I assumed...


Originally seen the eye doctor here at the Lens Crafters located at Cumberland Mall on April 10th 2018, I saw a Dr. Kiran Bandali who wrote me the incorrect prescription. Returned back to them within the 90 day to get a new exam for the correct rx and was told I needed to get an analysis done. Mind...

Cicley H
1.3 (18 reviews)
1.3 (67 reviews)
Reviewer's quote

I’ve work contacts for years. The air optics multi focals for the last 6 or so. This batch, purchased in December are sheer *** The pain in my eyes is terrible. Even after just an hour my eyes feel like they are being rubbed with sand paper and they start draining and almost oily discharge. Yuck....

Adrianne M

Today I got my new glasses ( this is the 2nd eye exam this year) and they got it right!! Dr Jenson at Bayshore Towne Center ( across from the California pizza kitchen is AWESOME!!) I went in Sunday because my left eye was twitching and I started to experience worse issues seeing clearly with the...


Air Optix and LensCrafters Pros and Cons

  • Lenses are very comfortable
  • Low price
  • Lenses
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • Quality of product
  • Wasting my money
  • Rebate promise
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses

Air Optix and LensCrafters Most Positive Reviews

Top rated reviews

For two years in a row I have been suckered into the rebate program. The first year after my rebate failed to show up I...


The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Air Optix and LensCrafters Most Critical Reviews

Lowest rated reviews

I have always worn contacts and I went to a new doctor and he decided to put me in air optix.. it has been a nightmare...


Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Air Optix and LensCrafters Latest Reviews

Recent published reviews

I tried a trial pair of the night and day Air Optics and had problems right away trying to focus with them on my eyes....

Read all 43 reviews

I have submitted the form needed about this situation and nobody has contacted me

Read all 676 reviews

Air Optix and LensCrafters Products and Services

Most reviewed product and services
  • Air Optix Contact Lenses (23 reviews)
  • Air Optix Aqua Contact Lenses (14 reviews)
  • Air Optix Rebate (4 reviews)
  • Lenscrafters Eyeglasses (124 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)