PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Optix and Alcon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Optix
Alcon

Air Optix and Alcon Overview

Total reviews
43
60
Company responses
0
0
Issues resolved
1
2

Alcon was first mentioned on PissedConsumer on Jun 15, 2007 and since then this brand received 60 reviews. It is 17 reviews more than Air Optix received since Jun 20, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Alcon customer support team than with Air Optix customer service.

Air Optix and Alcon Consumer Ratings

Rank
130 out of 636 in Medical Supplies and Equipment category
107 out of 636 in Medical Supplies and Equipment category
Price Affordability
74 in category
73 in category
Product or Service Quality
119 in category
51 in category
Value for money
122 in category
74 in category

According to consumer ratings and reviews, Alcon ranks 23 points higher in the Medical Supplies and Equipment category than Air Optix. People gave Air Optix 2.2 stars for Price Affordability criterion in Medical Supplies and Equipment category and it is 111 points higher than the worst rated brand in this category. At the same time, Alcon was rated 2.2 stars for Price Affordability criterion in this category and it is 112 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Alcon has a higher rating than Air Optix. Regarding Value for money criterion, consumers gave Air Optix 1.2 stars and it is 65% worse than other in category. Alcon however was rated 1.8 stars and it is 60% greater than other in category.

Air Optix and Alcon Rating Details

Price Affordability
2.2 (18 reviews)
2.2 (16 reviews)
Reviewer's quote

...I thought that it would be much more comfortable because price is twice as the Baush and DISAPOINTMENT. They are uncomfortable and they blurry your vision, and on top of that it is difficult to get them out of the eye. Also you get constant feeling that something is in your eye...

PissedConsumer1154341

...Had I known the price point would work out the same, I would have bought the Biotrue lenses. I hold the optometrist office accountable as well for no headsup on the dishonest practices of Alcon, so I don't plan to buy through them again either..

PissedConsumer1251182
Product or Service Quality
1.2 (18 reviews)
2.1 (17 reviews)
Reviewer's quote

...I get them from Coasatal and about the same time as the box changed, the quality went down. I called and got a credit for two boxes immediately, but this keeps happening. I know what you're thinking, like me you think it's you; something you're doing, it's not...

Derek W

I’ve been on the phone with Alcon multiple times and on hold for over an hour trying to get a problem solved with some Alcon contacts that I received. I’m unable to see right with them and No ONE from Alcon seems to have any answers. The previous lenses in other boxes worked fine but these are...

Mona H
Value for money
1.2 (18 reviews)
1.8 (16 reviews)
Reviewer's quote

I've been wearing contacts for over 20 years, with no trouble at all. I was recently prescribed Air Optix at my regular exam. All was fine for the first week, and then all of a sudden, my eyes began to feel like sandpaper was being scraped over them. They were itchy, watery, and mucousy. I assumed...

PissedConsumer1112629

...Saves them money but screws the consumer. I will never buy anything from this company and I will give my honest opinion to anyone who asks about their company. They are not accredited by the BBB..

PissedConsumer1201149

Air Optix and Alcon Pros and Cons

Pros
  • Lenses are very comfortable
  • Low price
  • Lenses
  • Rebate offer
  • Good product
  • That they offered a two hundred dollar rebate
Cons
  • Quality of product
  • Wasting my money
  • Rebate promise
  • That the rebate offer was a scam
  • Rebate was misleading
  • Rebate program

Air Optix and Alcon Most Positive Reviews

Top rated reviews
3.3

For two years in a row I have been suckered into the rebate program. The first year after my rebate failed to show up I...

5

Had an ear infection. Doctor described above medicine drops. Used only once ( 4 drops) in infected ear. Broke out with...

Air Optix and Alcon Most Critical Reviews

Lowest rated reviews
1

I have always worn contacts and I went to a new doctor and he decided to put me in air optix.. it has been a nightmare...

1

In January, I was given a prescription for these lenses, I ordered a year supply (2 six packs of monthly lenses). The...

Air Optix and Alcon Latest Reviews

Recent published reviews
1

I tried a trial pair of the night and day Air Optics and had problems right away trying to focus with them on my eyes....

Read all 43 reviews

If you can choose another contact brand do so. I have applied for rebates two years in a row with Alcon They are in the...

Read all 60 reviews

Air Optix and Alcon Products and Services

Most reviewed product and services
  • Air Optix Contact Lenses (23 reviews)
  • Air Optix Aqua Contact Lenses (14 reviews)
  • Air Optix Rebate (4 reviews)
  • Alcon Rebate (29 reviews)
  • Alcon Air Optix Contact Lenses (7 reviews)
  • Alcon Customer Care (4 reviews)