PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Air Optix and Alcon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Air Optix
Alcon

Air Optix and Alcon Overview

Total reviews
52
72
Company responses
0
0
Issues resolved
1
2

Air Optix and Alcon Consumer Ratings

Rank
162 out of 475 in Medical Supplies and Equipment category
120 out of 475 in Medical Supplies and Equipment category
Product or Service Quality
125 in category
49 in category
Reliability
103 in category
89 in category
Value for money
130 in category
79 in category
Price Affordability
84 in category
108 in category

Air Optix and Alcon Rating Details

Product or Service Quality
1.2 (24 reviews)
2.1 (22 reviews)
Reviewer's quote

...Since they were sold to Alcon (from Ciba Vision) the quality has extremely changed - from the best contacts to an absolute rubbish! Mainly recent 2-3 years. For those who were used to them this is nightmare, because it’s not easy to find new brand, especially if you need steps 0. 25 over -5...

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...I even called customer service with a quick question. I waited a few months after receiving nothing and contacted customer service. There is no record of my submission...

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Reliability
1.2 (23 reviews)
1.4 (19 reviews)
Reviewer's quote

I used air optix for years. Then, my left eye started to feel like something was stuck in it all the time. It got to the point where I could not where my contacts anymore. I saw the eye doctor and I had developed a rash in my left eye lid right where the contact sits. Doctor thought it might be...

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They do everything thing in their power through fine print to screw good paying customers! They are horrible company and don't trust their scams!

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Value for money
1.2 (23 reviews)
1.8 (19 reviews)
Reviewer's quote

...I have a year's supply of this junk and I'm going to have to replace them with something usable and throw away this money..

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However, phone service is polite but also unhelpful--professional resistance to rebating your money. It is too bad as the contact lenses were good, but I won't be buying their product again for the disingenuous rebate system they have created. Rebates can and would have been used here to earn a...

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Price Affordability
2 (22 reviews)
2 (20 reviews)
Reviewer's quote

...I thought that it would be much more comfortable because price is twice as the Baush and DISAPOINTMENT. They are uncomfortable and they blurry your vision, and on top of that it is difficult to get them out of the eye. Also you get constant feeling that something is in your eye...

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I am trying to submit a claim for rebate. I have the same problem EVERY YEAR. If there was another company to choose from I sure would do it. This is doing your company no favors. I have all documents needed to submit a claim from my ophthalmologist BUT....I can’t log in. I try my email and a...

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Air Optix and Alcon Pros and Cons

Pros
  • Lenses are very comfortable
  • Low price
  • Lenses used to be very comfortable
  • Rebate offer
  • Good product
  • That they offered a two hundred dollar rebate
Cons
  • Quality of product
  • Wasting my money
  • Quality
  • That the rebate offer was a scam
  • Rebate was misleading
  • Too much trouble and frustration with this website

Air Optix and Alcon Most Positive Reviews

Top rated reviews
3.3

For two years in a row I have been suckered into the rebate program. The first year after my rebate failed to show up I...

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5

Had an ear infection. Doctor described above medicine drops. Used only once ( 4 drops) in infected ear. Broke out with...

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No votes
3.8

I ordered my contacts on 7/28/18. I completed all of the steps required. I waited the full 10 weeks to receive the...

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Air Optix and Alcon Most Critical Reviews

Lowest rated reviews
1

I have always worn contacts and I went to a new doctor and he decided to put me in air optix.. it has been a nightmare...

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1

In January, I was given a prescription for these lenses, I ordered a year supply (2 six packs of monthly lenses). The...

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1

I used Air Optix for astigmatism. First box was ok the second box for each eye was not. It felt like sand was in my...

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1

Alcon SAYS they offer a $200 rebate for the purchase of a year's supply of contacts. They give you the run around until...

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Air Optix and Alcon Latest Reviews

Recent published reviews
1

I used air optix for years. Then, my left eye started to feel like something was stuck in it all the time. It got to...

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No votes

Rebate offer is a scam. They ask for information that they never provided for you. An incredibly frustrating process....

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2

Wish I had seen all the issues people have had with Air Optix with Smartshield Technology before paying for an additiona...

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No votes

After reading reviews seems to be a scam.
Left my eye doctor appointment today entered code which they gave me and follow...

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Air Optix and Alcon Products and Services

Most reviewed product and services
  • Air Optix Contact Lenses (26 reviews)
  • Air Optix Aqua Contact Lenses (14 reviews)
  • Air Optix Rebate (4 reviews)
  • Alcon Rebate (46 reviews)
  • Alcon Air Optix Contact Lenses (6 reviews)
  • Alcon Customer Care (4 reviews)